PHÓ BỘ PHẬN LỄ TÂN/ASSISTANT FRONT OFFICE MANAGER

Main Duties & Department Management – Operations Management According to Standards
- Support Front Office staff in necessary situations.
- Assist in managing and ensuring smooth operations of the Front Office in compliance with hotel standards;
- Manage room revenue and related service products effectively;
Customer Relationship Management and Development
- Optimize the application and utilization of computer and information technology throughout the Department;
- Deal effectively with intoxicated individuals and unauthorized persons;
- Receive and handle serious customer complaints in the absence of the Department Head;
- Manage and deliver high- quality and efficient customer service in accordance with hotel standards;
- Handle hotel emergencies effectively;
- Coordinate with other departments to ensure safety and security within the hotel, with special attention during holidays, festivals, conferences, weddings, and major events;
- Be capable of providing basic first aid;
- Continuously monitor and supervise staff activities to ensure customers are satisfied and their requests are met promptly and effectively in line with the hotel’s service standards;
- Possess strong skills in promoting and marketing room products and services, with a thorough understanding of the local tourism market.
- Welcome and take care of VIP guests as per hotel regulations;
- Maintain and develop effective customer relationships;
Recruitment & Training Management
- Capable of conducting on- the- job training and delivering effective group training sessions;
- Ensure full participation in all hotel training programs as required
- Proficient in recruitment, selection, and employee retention processes;
- Identify employees’ development needs;
- Assist the Department Head in planning, implementing, and evaluating training programs to enhance staff competency;
- Ensure a suitable successor is trained and ready to take over the position when required;

- Bachelor’s or College degree in Front Office, Hotel, or Tourism Management
- Good communication skills in English and another foreign language.
- Using Opera Cloud software.
- At least 2 years of experience in a similar position at hotels of the same standard

- Entitled to service charge
- Periodic health check- ups
- Holiday bonuses, 13th- month salary and year- end bonus
- Negotiable salary
- Social insurance in accordance with state regulations,
- Allowances according to current policies

Cập nhật gần nhất lúc: 2025-11-06 23:00:03