Planning & Scheduling Leader

Job Description:

Establish and maintain operational reporting: Reports include but are not limited to, real- time and historical reporting on volumes, service performance, staffing, and historical trends;
Manage the team to ensure service level standards are consistently met;
Good knowledge in data trends and patterns in schedule adherence andidentify behavioral trends that impacts operational performance overall;
Oversee intraday management of real- time scheduling and workload management to meet service- level requirements;
Able to analyze trends and patterns on volume injection to accurately forecast potential need in class requisition;
Continuously analyze reporting, staffing, and scheduling procedures for maximum efficiency;
Lead meetings with management to assess performance and identify and mitigate risks;
Proactively maintain continuous internal communication with staff, managers, and directors regarding load balancing and staffing needs, in real- time, and historically;
Coach, train, and evaluate team members;
Make decisions and provide solutions on certain Operational challenges impacting staffing and scheduling.

Requirement

Planning and Organizational skills;
Excellent verbal and written communication skills;
Ability to work under pressure;
Strong negotiation, analytical, commercial awareness and problem- solving skills;
Well- developed technical skills, MS Office products and Call Center technologies;
Analytical skills on data trends, volume patterns and forecasting of potential class requisition based on client requirements;
Commitment to ownership and accountability;
Good understanding of effective scheduling, planning and seat planning;
Strong knowledge in Capacity Planning;
Willing to work shifting hours, weekends and public holidays.
At least 1 year relevant experience as Planner and Scheduler;
Attention to detail;
At least 1 year experience as leader of any team size;

Benefits
Salary and Benefits

Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
Annual health check, annual flu vaccination;
Paid leave.
Summer vacation (Paid days off and bonus);
Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby to the world;
Attractive salary & bonus;

Working Environment

Training and career development opportunities;
Free in- house gym and game room for everyone. We love board games, video games, PS5, ping pong, football tables, and VR games.
Standing desks if you like, Modern hardware, No dress code, Free drinks (coffee, tea, etc.);
International, fun, and professional working environment: Working closely with both experienced Vietnamese and foreign experts;
We work 40 hours per week;

Cập nhật gần nhất lúc: 2024-04-03 10:56:48