Project Operation Manager

• Timely planning training for employees to supplement missing skills or improve existing skills.
• Listen and promptly handle customer complaints with a proactive spirit.
• Responsible for recruitment whereas requires, managing personnel to bring maximum efficiency to the estate.
• Monitor customer reviews on media channels, coordinate with sales and marketing departments to process and respond promptly.
• Have an observant eye to promptly detect what needs to be fixed or upgraded for the estate.
• Oversee to control and support daily operation to make sure all tasks are performed well.
• Oversee and coordinate daily hotel operations to ensure a seamless guest experience.
• Know how to manage costs and revenue to arrange work to optimize benefit of the estate.
• Build task list system in daily, weekly monthly to follow up and keep track for the estate operation.
• Can do attitude to meet customer requirements in difficult situations.
• Coordinate with the sales and marketing department to promptly grasp the booking situation to prepare thoughtful service for each customer.

• Tertiary qualifications in Hotel Management or related field.
• Strong analytical skills and the ability to interpret data to make strategic recommendations.
• Having experience working in the Ba Vi area is an advantage.
• Minimum of 4 years of experience in hotel operations, with a proven track record of success in leadership roles.
• Experience in handling emergency situations (medical, transportation) is an advantage.
• Flexibility to travel as needed to meet with clients on- site.
• Creative problem- solving abilities and a passion for innovation.
• Excellent communication and interpersonal skills, with the ability to build rapport and influence others.

• Fun and collaborative team environment with fellow hospitality experts.
• Competitive compensation package with performance- based bonuses.
• Opportunities for professional development and career advancement at a fast growing start up.

Cập nhật gần nhất lúc: 2024-08-20 01:20:02