Conduct monthly inventory checks on all operating equipment and supplies.
Recruit and select all Public Areas colleagues. Follow the Regent People guidelines when recruiting and use a competency- based approach.
Establish and manage the deep cleaning schedules for all public areas.
Conduct regular Check- in conversations and Performance Development Plan as well as Annual Performance Review with Public Areas colleagues and to support them in their professional development goals.
Schedule and oversee preventative maintenance of Public Areas equipment and co- ordinate with the Engineering Department for any maintenance issues and outstanding repairs of machinery.
Control the requisitioning, storage and careful usage of all operating equipment and supplies.
Maximise colleague productivity through the use of multi- skills, multi- tasking and flexible scheduling to meet the financial goals of the resort’s business as well as the expectations of the guests.
Ensure to keep the work condition is safe under the Public Areas operations, and report any accident or injuries to Guest Services Manager on duty and Executive Housekeeper.
Ensure that the Public Areas team operates with the lowest possible cost structure while also meeting the Guest Love target for Public Areas appearance and cleanliness, proactively managing costs based on key performance indicators.
Conduct regular communications meetings and ensure that the team briefings are effective and conducted as necessary.
Lead and carry out all housekeeping services of public areas and responsible for inspecting on a regular basis to ensure that the furnishings, facilities, and equipment are clean and in good repair.
Oversee the punctuality and appearance of all Public Areas colleagues, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the resort and department’s grooming standards.
Ensure that all Public Areas colleagues follow the resort’s and local rules, policies and regulations relating to fire and hazard safety, and security.
Record and monitor the costs of all supplies within Public Areas and report to Executive Housekeeper on a weekly/monthly basis.
Ensure that all Public Areas colleagues are aware of current promotions, policies and other important information about the resort and Phu Quoc island and familiar with the resort’s products, services, guest facilities with their locations and operating hours.
Prepare and post weekly work schedules for all Public Areas colleagues, making sure that they reflect business needs and other key performance indicators.
Develop the skills and effectiveness of all Public Areas colleagues through the appropriate training, coaching, and mentoring.
Make reports and recommendations when required.
Ensure that all Public Areas colleagues have a complete understanding of and adhere to resort’s employee rules and regulations.
Plan and implement effective training programmes for all Public Areas colleagues.
Encourage all Public Areas colleagues to be dedicated to and be consistent for uncomprosing quality, challenging and recognising them for their contribution to the success of the operation.
Establish and strictly adhere to the par stocks for all operating equipment, supplies, and inventoried items.
In conjunction with the Emergency Response Team, prepare and lead emergency procedures for Public Areas team upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Typhoon Warnings, etc, when required.
