Quản Lý Đào Tạo - Training Manager

Core Role and Purpose:

Oversees the design, implementation, and evaluation of effective training programs to achieve desired business results.
Drives company values and philosophy, ensuring all training and development activities are strategically aligned with the organization’s mission and vision.
Partners with property leadership to identify and address employee and organizational development needs.

Training Program Management:

Conducts needs assessments, observes employee service behaviors, and provides feedback or coaching.
Works closely with training teams to ensure consistent and effective delivery methods.
Ensures continuous training on customer expectations, brand culture, service excellence, and leadership skills.
Promotes and communicates all training initiatives to employees.

Program Evaluation and Improvement:

Incorporates adult learning principles and continuously updates training content and methods.
Monitors training attendance, evaluates progress, and assesses learning transfer into operations.
Reviews guest feedback and satisfaction data to identify service improvement opportunities.
Collaborates with department leaders to ensure employees demonstrate strong technical and leadership skills.

Planning and Budgeting:

Participates in budget planning, manages training expenses, and optimizes resources.
Aligns training plans with key business goals and performance indicators.
Identifies skill gaps and implements programs to enhance service performance.

4- year bachelor&039;s degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.
2- year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years of experience in the human resources or related professional area; certified trainer.OR

Satisfy your love of travel with distinctive Associate discounts for hotel rooms and F&B services at Marriott International hotels & resorts all over the world (16 hotels & resorts in Vietnam)
Duty meal & Uniform provided
Participate in team building and TakeCare activities of the team and hotel
60 days probation with Full salary & Social Insurance
Attractive monthly service charge (top in the market)
Health check every year
Professional training courses
Professional workplace with young, dynamic and awesome team members
Start your career path in the biggest and one of the most prestigious hotel companies worldwide
Exciting Birthday Parties with awesome gifts

Cập nhật gần nhất lúc: 2025-09-09 13:30:02