Mô tả công việc
TeenUp is building emotional AI for families, backed by VCs and international organizations such as Iterative, Acumen, EMpower, Solve MIT. We are building an ecosystem that helps students grow up safe, healthy, and happy, guided by a Students First mindset and a fast- growing startup environment.
Reports to: Head of Academics / CEO
Why This Role Exists
TeenCare’s teaching centers are where trust is earned or lost.
Teaching Center Manager
Location: Hanoi · Full- time · On- site
Manages: Mentors, Academic Ops, Class Assistants
This role exists to own academic reality:
Are students showing up?
Are they actually learning?
Are parents satisfied — and renewing?
If attendance drops, outcomes stagnate, or CSAT slips — this role owns the fix.
What You Own (Non- Negotiable)
You are the single point of accountability for:
Attendance Rate
Weekly and monthly attendance by cohort, mentor, and center
Drop- off diagnosis (schedule, mentor quality, student motivation, parent friction)
Rapid recovery plans for at- risk cohorts
Target: ≥85% sustained attendance
Learning Outcomes
Pre- /post- assessment tracking
Mentor performance tied to student progress, not vibes
Clear outcome definition per program (behavioral, academic, emotional)
Target: Measurable improvement across ≥70% of students per cohort
CSAT (Parents & Students)
Identify systemic issues vs individual noise
Attendance stabilized above target
Leadership can see academic health in one dashboard
Mentor quality visibly upgraded (fewer complaints, higher retention)
Coordinate with CS, Ops, and Product when patterns emerge
Clear, repeatable definition of “learning outcomes” per program
What You Do Day- to- Day
Own CSAT surveys, response rates, and follow- ups
Report numbers, not narratives
Run weekly academic performance reviews (attendance, outcomes, CSAT)
Target: CSAT ≥4.6 / 5, zero unresolved complaints
Build playbooks: onboarding, intervention, recovery, escalation
What “Good” Looks Like After 90 Days
Parents trust the system — fewer escalations, higher renewals
Coach mentors relentlessly: feedback, shadowing, retraining, replacement if needed
Enforce academic standards — remove low performers fast
Close the loop on every low score
Who You Are
You will fail here if you are:
Conflict- averse
“Nice” but soft on standards
Uncomfortable holding educators accountable with data
You will thrive if you are:
Obsessed with execution and measurement
Comfortable managing teachers, mentors, and parents
Calm under pressure, ruthless about standards
Able to turn messy human problems into systems
Yêu cầu ứng viên
Proven experience owning attendance, outcomes, or satisfaction metrics
High data literacy (Sheets, dashboards, cohort analysis)
3+ years in education operations, teaching management, or academic leadership
On- site presence required
How Performance Is Measured
Strong people management — coaching and corrective action
You are evaluated only on:
Attendance rate
Learning outcome improvement
CSAT
Quyền lợi
Shape the future of a company already leading in its category.
Be part of a mission that transforms how parents and teens connect, grow, and thrive.
Mentor retention & performance quality
Competitive compensation, performance incentives, and equity opportunities.
Địa điểm làm việ
- Hà Nội: Số 61E, Ngõ 879 Đê La Thành, Phường Láng
Thời gian làm việc
Thứ 2- Thứ 6 (từ 08:30 đến 18:00)
Thời gian làm việc: Từ Thứ 2- Sáng thứ 7 (8:30 AM- 12:00 PM; 1:30 PM- 6:00 PM)
