Responsibilities:
Collaborate with the Sales & Marketing department during promotional campaigns to attract customers and increase revenue.
Manage the purchasing of ingredients and equipment and efficiently manage inventory.
Supervise and coordinate the daily operations of two restaurants, ensuring quality of service & products including restaurant dining, banquets, and meetings.
Prepare cost reports, sales reports, inventory checks, training & evaluation reports periodically, and service quality reports as regulated and as requested by superiors.
Determine drink prices, manage costs and pricing to ensure optimal profit.
Develop & implement procedures to ensure service quality and food safety hygiene.
Arrange departmental shift schedules. Support recruitment, training, and development of staff, set goals, and evaluate performance.
Manage operations from setting up banquet rooms to service and clean up after events.
Carry out tasks assigned by management.
Work closely with other departments such as reception, kitchen, and technical to ensure seamless and high- quality service delivery.
Manage departmental finances.
Ensure the highest customer satisfaction by providing excellent service.
Ensure all F&B products meet the highest standards of quality and food safety.
Requirements:
Outstanding communication and problem- solving skills.
Motivated and committed to long- term engagement with the company.
Good English communication skills.
Excellent leadership and team management skills.
Bachelor&039;s degree in Hotel Management, Tourism, or a related field.
Agile and honest.
Preference for candidates with experience in 4- star hotels or higher.
At least 5 years of experience in the hospitality industry, including a minimum of 3 years in a managerial role.
Willing to work flexibly, including weekends and holidays, to meet customer needs.
Proficient in using the Smile hotel management software and Smile POS.
Ability to work under pressure and multitask.
