Quản Lý Nhà Hàng/ Restaurant Manager

Job Summary – (Role Summary)
• Adhere to regulations concerning FSMS/HACCP, health, safety, or other compliance requirements, as well as brand standards and policies and procedures.
• Manage the outlet operations of the hotel to ensure the achievement of established food and beverage quality and guest service quality standards and departmental revenue and profit goals.
Essential Duties and Responsibilities – (Key Activities of the role)
• Develops departmental standards and procedures to promote salesmanship, beverage creativity and profit
• Communicates to his/her superior any difficulties, guest comments and other relevant information
• Delivers prepared training sessions in line with a departmental monthly calendar
• Delivers daily briefings and attends other Food and Beverage meetings as scheduled
• Delivers Food and Beverage service of high standard and in accordance with departmental standards and procedures
• Prepares for service by ensuring the department’s:
Equipment is clean
Music is on
Glassware is polished
Grooming is impeccable and in accordance with personal presentation standards
Lighting is on
Equipment is sorted and stored
Requirements for special occasions are ready
Outlet is ready for service and guest comfort
• Carries out effective service by ensuring all staff are aware of their role in:
Conversing with Guests in relation to the food and beverage products
Quickly taking food and beverage orders
Greeting and seating guests
Regularly cleaning ashtrays
Processing food orders accurately
Using trays and tray jacks effectively
Ensuring payment methods are handled accurately
Ensuring the bar is clean
Explaining and up- selling daily beverage specials
Ensuring working areas are cleaned and re- set quickly
• Carries out effective beverage service by ensuring:
Promoting and selling cocktails to guests
Beverages are up- sold and regularly replenished, abiding by responsible alcohol service regulations
Making and presenting cocktails
Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine
Coffee and tea is served hot and in accordance with standard
• Patron care standards are adhered to by ensuring:
Monitor factors which interfere with the total experience of the guest
Compliance with legal provisions of local liquor codes
Advise guest on the hotel’s policy of smoking
Guests are advised on alcoholic beverages
The strengths of alcohol is advised and guests are advised as to their effect
Level of intoxication of guests is assessed and appropriate action taken
• Cellar operations are carried out including:
Correct use of refrigeration system
Adhering to stock control procedures
Effective operation of the post- mix syrups bulk dispense system
Operating the beer reticulation system
• Motivates and drives team productivity at all times and offers assistant to other outlets where possible and as requested.
• Works with superior in the preparation and management of the Department’s budget
• Be responsible for requisition bar items according to bar stocks
• Reports all the default area and equipment and follow up to fix the area.
• Assists to promote the entertainment.
• Works with superior on manpower planning and management needs
• Completes spillage report and submit to Food and Beverage manager at the Conclusion of each shift
• Ongoing training and coaching should be conducted to enhance the knowledge and skills of the staff.
• Closely monitors outlet flow and proposes ideas to increase table turn over and overall outlet capability
• Takes appropriate action to resolve guest complaints
• Conducts regular check on the cleanliness

Knowledge and Experience
• Good working knowledge of MS Excel, Word, & PowerPoint
• Minimum 2 years of relevant experience in a similar capacity
• High degree of professionalism with sound human resources management and business acumen capabilities
• Good reading, writing and oral proficiency in English language
•Degree or Diploma in Hotel Management, Food & Beverage, or related field.
Competencies
• Ability to work well in stressful & high- pressure situations
• A team player & builder
• Well- presented and professionally groomed at all times
• Service oriented with an eye for details
• A motivator & self- starter
• Strong leadership, interpersonal and training skills
• Good communication and customer contact skills

Duty meal/ Bữa ăn theo ca
Accomodation for candidate from another city/ Kí túc xá cho nhân viên ngoại tỉnh
Service charge/ Phí dịch vụ
Full Social Insurance/ Bảo hiểm xã hội đầy đủ
Uniform & Laundry/ Cung cấp đồng phục và hỗ trợ giặt ủi
2 days off/ week/ Nghỉ 2 ngày/ tuần
Accor Group employee benefits (discussed in interview)/ Quyền lợi Nhân viên Tập đoàn Accor (trao đổi khi phỏng vấn
International work environment/ Môi trường làm việc quốc tế
Shuttle bus from the city to resort and back/ Xe đưa đón từ Phan Thiết đến resort và ngược lại

Cập nhật gần nhất lúc: 2025-12-02 10:15:05