Real-Time Data Analyst

Gear Inc is seeking Real- Time Analyst positions for our Moderation team. Our Real Time Analyst will work directly with Regional Workforce Manager and be responsible for following tasks, including but not limited to:

Coordinates and manages same- day and/or short- term offline event scheduling for moderation agents while maintaining acceptable performance of the center;
Analyses trends such as volume, AHT, latency, utilization, shrinkages, and attendance to understand and plan for potential overstaffing/understaffing conditions; adjust plans prior to and/or same day to enable teams to attain appropriate performance results;
Monitors real- time work volume and schedule conformance via internal tool to efficiently utilize staffing resources;
Effectively communicate center performance and information by providing reports and updates regarding recent, current, and future business productivity;
Ensures that service level targets as well as other programs/client targets through schedule adherence and compliance.
Participates in Help Desk internal and external communications to relay how issues are impacting the center&039;s performance;

Job Requirements:

Minimum of 1 year of proven experience in a relevant position;
Proficient in English communication;
Content Moderation familiarity is a plus;
Excellent data analysis skills with strong logical thinking mindset; ability to organize and analyze data in a structured manner;
Highly proficient in using MS Excel;
Intermediate knowledge in performing root cause analysis;
Impeccable attention to detail.
Demonstrated ability to create and analyze quality reports;
Advanced knowledge in real time management analysis with strong decision making skills;
University Degree, ideally in a relevant degree such as data analyst or similar;

Salary and Benefits:

Summer vacation (Paid days off and bonus);
Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very;
Fantastic internal events;
cute baby box for staff who are going to welcome a new baby angel to the world;
Additional Bonus, Profit Sharing) and annual salary review;
100% compulsory insurance covered by the company after the probation;
Attractive salary and benefits (Competitive Basic Salary, Lunch allowance, ..);
Annual health check, annual flu vaccination;
Paid leave (12 days/year).
Premium Healthcare and Mental Health Care service for you, 100% covered by the company;

Working Environment

International, fun and professional working environment;
Training and career development opportunities.
English working environment;
Standing desks if you like, Modern hardware, No dress code, Free drinks (coffee, tea, etc.);
5 shifts per week, night shifts included (equivalent to 40 working hours/ week);

Cập nhật gần nhất lúc: 2024-03-08 08:45:23