Real-Time Data Analyst

Gear Inc is seeking Real- Time Analyst positions for our Moderation team. Our Real Time Analyst will work directly with Regional Workforce Manager and be responsible for following tasks, including but not limited to:
Monitors real- time work volume and schedule conformance via internal tool to efficiently utilize staffing resources
Coordinates and manages same- day and/or short- term offline event scheduling for moderation agents while maintaining acceptable performance of the center
Effectively communicate center performance and information by providing reports and updates regarding recent, current, and future business productivity
Analyses trends such as volume, AHT, latency, utilization, shrinkages, and attendance to understand and plan for potential overstaffing/understaffing conditions; adjust plans prior to and/or same day to enable teams to attain appropriate performance results
Participates in Help Desk internal and external communications to relay how issues are impacting the center&039;s performance
Ensures that service level targets as well as other programs/client targets through schedule adherence and compliance.

Proficient in English communication
Intermediate knowledge in performing root cause analysis.
Content Moderation familiarity is a plus
Excellent data analysis skills with strong logical thinking mindset; ability to organize and analyze data in a structured manner
Advanced knowledge in real time management analysis with strong decision making skills
Demonstrated ability to create and analyze quality reports
Personal traits and self- management skills are required to manage unique risks and a fast pace work environment within the Content Moderation industry. Candidates may potentially be exposed to harmful content.
Minimum of 1 year of proven experience in a relevant position;
Highly proficient in using MS Excel
Impeccable attention to detail.
University Degree, ideally in a relevant degree such as data analyst or similar;

Salary and Benefits
100% compulsory insurance covered by the company after the probation.
Annual health check, annual flu vaccination.
Attractive salary and benefits (Competitive Basic Salary, Lunch allowance, End of Year Bonus) and annual performance review.
Paid leave (12 days/year).
Summer vacation (Paid days off and bonus).
Fantastic internal events.
Premium Healthcare and Mental Health Care service for you, 100% covered by the company.
Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world.
Working Environment
5 shifts per week, night shifts included (equivalent to 40 working hours/ week)
English working environment.
Training and career development opportunities.
Standing desks if you like, Modern hardware, No dress code, Free drinks (coffee, tea, etc.)
International, fun and professional working environment
All interested candidates are welcome to apply. Please send your English resume expressing your interest to us. Kindly note that only shortlisted candidates will be contacted by our HR team.

Cập nhật gần nhất lúc: 2024-07-27 21:45:04