Receptionist

- Ensure compliance with hotel policies, standards and procedures.
- Observe the lobby area to promptly detect suspicious events, notify the security coordinator to monitor.
- Take care of the lobby area, working area, equipment to ensure tidiness and cleanliness.
- Information for the relevant department on the situation of the guests, the promotion guests are enjoying to coordinate to serve guests.
- Welcome and friendly guests.
- Receiving requests and complaints of customers, immediately processing the information received, if it is beyond the authority to handle, notify the manager in the shift.
- Perform procedures for changing rooms for guests according to the process.
- Invite guests to rent rooms with higher prices to maximize revenue for the hotel.
- Read logbook to perform content of work
- Perform other related works and at the request of superiors.
- Log in and update the information of guests to the system correctly.
- Handling situations outside guests visiting guests staying.

Customer service attitude
Proficiency in Microsoft Office Suite
Excellent organizational skills
Multitasking and time- management skills, with the ability to prioritize tasks
Solid written and verbal communication skills
Ability to be resourceful and proactive when issues arise
Professional attitude and appearance
Hands- on experience with office equipment
Proven work experience as a Receptionist, Front Office Representative or similar role

Other Bonus: According to the company&039;s regulations.
Monthly Bonus: Service Charge
Training: According to company regulations.
Salary: 5,000,000- 6,000,000/month

Cập nhật gần nhất lúc: 2024-03-16 19:50:25