Receptionist

• Accepts reservations, changes, and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator.
• Works harmoniously and professionally with co- workers and supervisors.
• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolving customer complaints; assisting customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in- house events, and directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guests will be in person and by phone.
• In charge of check- in/ check- out procedure
• Make changes, cashes checks, exchange foreign currency

Multitasking skills
Proficient English, especially listening and speaking skills
Other Language besides English is a plus
Working knowledge of the Front Desk & Guest Service aspect
Agile, outgoing, and active
Ability to operate computer equipment and the reservations system.

Benefits as per Four Seasons policies
Benefits as per Vietnam Law, extra health care & accident insurance
Provided duty meals, uniform, transportation from Danang

Cập nhật gần nhất lúc: 2023-12-19 17:35:33