Receptionist - Nhân viên Lễ Tân

GENERAL MISSION:
Further in charge of the daily operations under supervision.
To control the Front Office expenses to a minimum level and to maximize the revenue through room and outlet sales.
Responsible for the guest’s satisfaction in accordance with the Hotel’s philosophy.
To achieve a high level of guest’s satisfaction by maintaining consistency and efficiency in service and politeness among the members of the staff.
GENERAL RESPONSIBILITIES:
Make reports to the accounting department.
Handle every kind of requests and complaints of the guests.
Balance the cash, currency, credit cards received and hand them to the accounting department.
Control the issue of room key.
Handle payments.
Verify if all the expenses have been charged on the bills of the guest as well as the amount.
Verify the transfer of guest charges from other departments
Develop knowledge about other departments, their staffing, services and hours of operation in the hotel.
Stay up- to- date on room rates, packages, discounts and how to handle each.
Welcome and register the guest according to the procedures.
Complete guest check- in procedures.
Develop thorough knowledge of the software used in the Front Office.
Review the room rates, room location, and types of room.
Fill in the Room Reconciliation at the end of each day and send it to Accounting department.
Follow the message handling procedures.
Prepare the check out and billing for the guests.
Keep properly the accounts of the guests for their expenses during their stay and charge them upon departure or any time they ask for it.
Promptly notify housekeeping of all late check out, early check in and special requests.
Handle room changes according to availability.
Settle guest account.
Prepare the records upon checkout and check in.
Report any unusual occurrences and requests to his superior.
Change foreign currency based on the daily bank rate given by the Financial Controller.
Prepare all the necessary forms required to carry out the daily operation.
Get information about the daily activities and meetings taking place in the hotel.
Accommodate special room request whenever possible.
Handle all inquiries of guests and give all the information required.
Know cash handling procedures.
Give suggestions and comments to direct superior.
Use proper telephone etiquette.
Complete guest checkout procedures.
File and post all charges to guest accounts.

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Cập nhật gần nhất lúc: 2025-07-08 10:50:02