Receptionist – Rooms Controller

Position Summary
Responsible to act as a liaison between Front Office, Casino, and others. The Receptionist – Rooms Controller must have rooms knowledge and depth understanding of rooms allocation/allotment.
Responsibilities

Arrange VIP amenities as well as inspecting the VIP rooms prior to arrival
Create and maintain a refined yet welcoming and proficient guest experience.
Control and issue keys to guest rooms.
Ensure all activities performed within the department are in accordance with the company’s business objectives, and established safety and security standards.
Keep leadership informed on a timely basis of any undue variance from expected results.
Perform other jobs related to same functions and duties or assume other responsibilities and functions as assigned by management.
Determine credit, render bills, receive cash, and credit payments in timely and accurate manner.
Manage casino and other reservations and settlement in accordance with the instruction from the casino and other team.
Audit and balance cash float in beginning and end of shift.
Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
Work closely with casino and other team to block and balance room allotment
Create, update, and present guest folio.
Intentional and alert regarding security measures and procedures. Communicate any unusual circumstances, events, or guests with Supervisor.
Positively collaborates and communicates proactively with Housekeeping and other departments regarding daily arrivals, VIPs, special requests, group needs, check outs and other guest needs that might arise.
Respond to guest inquiries and resolve guest concerns in a diplomatic and professional manner.
Maintain close work relationships with other departments and their leaders to promote feedback and efficient operations.

Qualifications/

Microsoft Office knowledge is preferred.
Organize, can multi- task, have good problem- solving skills, and detail oriented.
One year working experience is a must.
Ability to communicate fluently in the primary language of the workplace both verbally and nonverbally. Good knowledge of English reading and writing skills.
Must present a well- groomed appearance
Vocational School Certificate is required.

Chế độ bảo hiểm, Xe đưa đón, Đồng phục, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2025-09-28 14:10:03