Receptionist – Rooms Controller

Position Summary/

Responsible to act as a liaison between Front Office, Casino, and others. The Receptionist – Rooms Controller must have rooms knowledge and depth understanding of rooms allocation/allotment.Responsibilities/
Manage casino and other reservations and settlement in accordance with the instruction from the casino and other team.
Create, update, and present guest folio.
Respond to guest inquiries and resolve guest concerns in a diplomatic and professional manner.
Work closely with casino and other team to block and balance room allotment
Positively collaborates and communicates proactively with Housekeeping and other departments regarding daily arrivals, VIPs, special requests, group needs, check outs and other guest needs that might arise.
Maintain close work relationships with other departments and their leaders to promote feedback and efficient operations.
Control and issue keys to guest rooms.
Audit and balance cash float in beginning and end of shift.
Ensure all activities performed within the department are in accordance with the company’s business objectives, and established safety and security standards.
Arrange VIP amenities as well as inspecting the VIP rooms prior to arrival
Keep leadership informed on a timely basis of any undue variance from expected results.
Determine credit, render bills, receive cash, and credit payments in timely and accurate manner.
Create and maintain a refined yet welcoming and proficient guest experience.
Intentional and alert regarding security measures and procedures. Communicate any unusual circumstances, events, or guests with Supervisor.
Perform other jobs related to same functions and duties or assume other responsibilities and functions as assigned by management.
Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.

Must present a well- groomed appearance
Ability to communicate fluently in the primary language of the workplace both verbally and nonverbally. Good knowledge of English reading and writing skills.
Microsoft Office knowledge is preferred.
Vocational School Certificate is required.
Organize, can multi- task, have good problem- solving skills, and detail oriented.
One year working experience is a must.

• Having chances to get attractive company bonus every month/year
• Bonus by individual ability and company’s performance.
• Company trip once a year + Joining party
• Social insurance, health insurance, unemployment insurance and other benefits
• Dynamic and sociable working environment.
• Salary and position is reviewed 1 time a year

Cập nhật gần nhất lúc: 2024-04-03 11:49:20