Receptionist – Rooms Controller

Position Summary/

Respond to guest inquiries and resolve guest concerns in a diplomatic and professional manner.
Perform other jobs related to same functions and duties or assume other responsibilities and functions as assigned by management.
Work closely with casino and other team to block and balance room allotment
Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
Control and issue keys to guest rooms.
Ensure all activities performed within the department are in accordance with the company’s business objectives, and established safety and security standards.
Create, update, and present guest folio.
Intentional and alert regarding security measures and procedures. Communicate any unusual circumstances, events, or guests with Supervisor.
Maintain close work relationships with other departments and their leaders to promote feedback and efficient operations.
Keep leadership informed on a timely basis of any undue variance from expected results.
Determine credit, render bills, receive cash, and credit payments in timely and accurate manner.
Arrange VIP amenities as well as inspecting the VIP rooms prior to arrival
Create and maintain a refined yet welcoming and proficient guest experience.
Audit and balance cash float in beginning and end of shift.
Responsible to act as a liaison between Front Office, Casino, and others. The Receptionist – Rooms Controller must have rooms knowledge and depth understanding of rooms allocation/allotment.Responsibilities/
Positively collaborates and communicates proactively with Housekeeping and other departments regarding daily arrivals, VIPs, special requests, group needs, check outs and other guest needs that might arise.
Manage casino and other reservations and settlement in accordance with the instruction from the casino and other team.

One year working experience is a must.
Organize, can multi- task, have good problem- solving skills, and detail oriented.
Vocational School Certificate is required.
Ability to communicate fluently in the primary language of the workplace both verbally and nonverbally. Good knowledge of English reading and writing skills.
Microsoft Office knowledge is preferred.
Must present a well- groomed appearance

Chế độ bảo hiểm, Phụ cấp, Xe đưa đón, Đồng phục, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-04-03 11:20:24