Reservation Agent / Nhân Viên Đặt Phòng Tại Hà Nội

Maintain full knowledge of the hotel’s services, facilities, and offerings for guests and visitors.
Ensure all data entry, manual filing, and reservation- related statistical records are accurate and maintained to a high standard.
Ensure all guest enquiries and requests are handled promptly in a professional, warm, and friendly manner.
Monitor filing systems to ensure information is organized, easily accessible, and available to the Front Office team.
Maximize room occupancy while maintaining the hotel’s business mix strategy.
Provide proactive advice and timely follow- up on enquiries and confirmed reservations.
Provide comprehensive and accurate information to callers and guests.
Ensure reservation records and related correspondence are updated daily and properly maintained.
Handle enquiries via phone, messaging, and email; process reservations and input bookings into the hotel’s PMS system.

Analytical mindset with strong problem- solving skills; capable of working under pressure and managing multiple tasks simultaneously.
Fluent in both Vietnamese and English to effectively communicate with local and international clients and partners.
Bachelor’s degree in Hospitality Management, Business Administration, E- commerce, English, or a related field; strong passion for the hotel industry.
Proficient in computer skills, including Google Workspace, PMS, and other relevant systems; quick adaptability to new technologies.
Proactive, hardworking, flexible, and capable of multitasking; able to take initiative and lead projects when required.
Strong communication and interpersonal skills, with the ability to collaborate effectively with different teams and stakeholders.
Solid knowledge of hotel operating systems (PMS, Channel Manager, RMS), distribution channels, social media, and SEO; ability to leverage technology to drive business growth.

Mức lương: Thỏa thuận theo năng lực và kinh nghiệm;
Hỗ trợ ăn trưa;
Tham gia đầy đủ BHXH, BHYT và nghỉ lễ, Tết theo quy định của Nhà nước;

Cập nhật gần nhất lúc: 2026-03-06 06:30:04