GOAL
The primary objective of the role is:
Deliver WOW experience
Pursue 4P’s quality excellence. Always looking for the opportunity to deliver the WOW moment to the guest. Engage our service and guests and strengthen guest loyalty.
Build up the team
Focus on the partner‘s development and generate a sufficient training plan. A good leader makes pepple
Build up the team who has strong passion/commitment for 4P’s quality excellence.
Inspiring the team member with a Vision/Mission statement. Be the role model to perform
THE DELIVERABLES
Quality Excellence
Be responsible for the store KPI. Consistently tracking the store performance, find out any “Not working” and take the collective countermeasure.
Strict management for food safety hygiene control.
Pursue 4P’s service standard/manuals. Make sure our partner delivers the service as 4ps standard and serves dishes in the best condition in the store operation.
Implement routine food quality check to make sure maintaining standard taste and presentation.
Commitment for food quality excellence. Serve dishes in the best condition with the right quality and right communication.
Pursue looking for the knowledge to uplift our service quality. I.e, Drinks (Wine) , Food, System APP
Deliver the wow dining experience to the guest. Encourage any touching point with guests and strengthen the connection. Deliver the memorable experience beyond the guest’s expectation.
Maintain the store ambience/ environment. Secure the guests safety as well as maintain excellent ambience
People development and training
Pick up potential candidates for the store people pipeline and make sufficient training and promotion plans.
Ensure interview, selection for all newcomers
Ensure skills partner for key positions
Make sure all teams are executing training on time for all positions
Sustainable Business development
Partner roster management: Expect the sales focus and arrange the roster to secure the profit with COL control as well as to maintain 4ps quality.
Manage expenses for ordering/purchasing to secure profit.
Stock control, inventory management, manage the COGS with safety level and export the right result on the inventory
Secure sustainable business development and make sure the store is operating with profitable conditions.
Be the owner of the store P&L
