RETAIL LEISURE CONSULTANT - ENGLISH SPEAKING MARKETS

· Keep others informed by sharing information.
· Work with operations or reservations to help solve problems for clients on the ground when required.
· Gather information to fully understand agent requests and present options to meet their needs.
· Report any errors regarding information onTourplan to Supervisor.
· Send final confirmation and any travel documents or vouchers to agents.
· Identify and take action to up- sell and promote all TOI destinations, Tailored Experiences and partner products.
· Take ownership of and monitor individual sales process and follow up with agents to increase booking conversion.
· Prepare proposals and quotes for retail agents or direct clients up to 80% of each day.
· Attend regular training courses to keep up to date with both product and procedure.
· Negotiate fees and changes with agents (where necessary) to gain agreement.
· Inform product department of any product feedback.
· Maintain relationships with retail travel agents by ensuring personal service is optimized.
· Co- ordinate with Product Department to update content and tariffs.
· Liaison with Product and Reservations departments to ensure feasibility of options.
· Send individual booking invoices to agents or direct clients when bookings are confirmed.

· Graduate in Tourism, Hospitality, Economics or Business preferred
· Personal travel within the region
· Thorough understanding of MS Office (Excel, Word, PowerPoint etc.)
· Minimum 1 year in Travel Sales or Sales of Services or 2 years’ experience as a Tour Guide within the region
· Excellent written and spoken English
· Knowledge of tourism, geography, foreign cultures

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-06-15 08:50:03