MoMo is a FinTech startup that offers a mobile, electronic wallet and payment application for iOS and Android devices. Its products help customers in Vietnam make nationwide cash transfers, pay more than 100 types of bills, recharge mobile phone accounts, settle personal loans, and purchase services such as software licenses, online game cards, etc.
MBI (Market & Business Intelligence Department) is a 40+ member Research & Analytics department with a wide range of responsibilities from Industry & Business Strategy, UX Research, Generative Research, Business Intelligence, and Data Analytics. The mission of the department is to push forward innovation within MoMo with research & analytics initiatives to build unprecedented million- user campaigns & products in Vietnam, including but not limited to Lắc Xì, Mega Cashback 1.11, Heo đất MoMo, etc.
The DA (Data Analytics) team, part of the MBI Department, is responsible for providing data- driven and actionable analyses to various departments, ultimately to facilitate effective decision- making across the company, and provide the strategic insights MoMo’s business leaders need to push into new territories in sustainable and scalable ways.
What you will do
The Data Analyst will be part of the Data Analytics team, and work to supplement the analytics and visualization contributions towards the data- driven decisions at MoMo. This candidate should enjoy managing high volumes of commercial and operational data and be comfortable providing analyses and insights. They will have the opportunity to directly influence the products and development of the company, and their conclusions will have a wide- ranging impact on the commercial decisions of the business. The main tasks include, but are not limited to:
Types of projects include: customer segmentation; analyses to enhance user acquisition, engagement, conversion, retention; reporting standardization; gamification; A/B testing & experimentation analysis for product development and optimization.
Ad- hoc Reporting & Data Analysis duties or other responsibilities as required;
Collaborating with internal team to consolidate requirements, understand business needs, and deliver projects in a timely manner;
Building, developing, and maintaining automated dashboards to monitor performance metrics;
Designing and implementing solutions and best- practices, with automation and scalability in mind, to empower end- users to become self- reliant;
Analyzing complex data to drive insightful findings and translating them into meaningful, actionable recommendations for our stakeholders;
Monitoring data quality to ensure data sources are reliable and relevant for the team’s purposes;
What you will need
Experience writing complex queries in SQL or other SQL- based languages;
Foster strong relationships with business units by establishing a culture of support and shared accountability within the team;
University degree (BA, BSc, etc.) in a quantitative discipline such as Statistics, Computer Science, Mathematics, Information Management; or
Ability to collect, organize, and analyze significant amounts of data with high attention to detail;
Ability to visualize findings, create meaningful insights, and arrive at actionable recommendations;
Sense of ownership, a growth mindset, and the ability to recommend solutions which are scalable;
Work proactively with key business partners to closely monitor risks and opportunities and identify improvement opportunities;
Strong spoken and written communication skills (in both English and Vietnamese) to collaborate with team members and to explain findings clearly to internal team as well as stakeholders;
Self- learner and quick to adopt new knowledge and technical skills;
Solid technical/functional knowledge in statistics.
Experience with BI/analytics/statistics tools and languages (Google BigQuery, Google Data Studio, R, Python, etc.);
Effectively collaborate within a team as well as work independently.
University degree with quantitative/statistics coursework such as Business, Economics, Marketing, or relevant fields.
Excellent analytical skills and problem- solving aptitude;
