As the best team to understand product specifications, guidelines and operation procedures from end to end, Integration Force provides supportive guidance and considerable solutions for merchants integration.
What you will do
Corporate with merchants for the integration launch, also ensure all related reports (data and monitoring) are ready for the new integration.
Handle day to day incidents and operational issues which are on the large scale, high impact or critical severity, mostly systematically, which are related to payment products, payment integration models, or payment services.
Coordinate mutual implementation between MoMo and merchants for marketing campaigns (non- standard ones).
Be the key contact, represent MoMo in all communications regarding payment product pitching, integration, and operation process.
Prepare and manage the materials needed for pitching, proposing, presenting MoMo’s payment models and payment services.
Escalate the issues to the product team in case of potential fixes, adjustments, or improvements.
Take good use of collective info and statistical data to filter inactive and low active merchants (no traffic and low traffic) to figure out the root cause and offer better solutions to the stakeholders.
Initiate standards operating procedures (ex: cashier course of actions) following payment processes.
Consult merchants and KAM for the best possible payment models or services to be integrated or applied Provide supportive guidance for merchants during the integration of payment models Provide debug details and testing assistance if needed.
What you will need
High performers process mindsets, such as positive thinking, empathy, eager to learn, enthusiastic, reading situations.
Agile and flexible to give swift actions under high- pressure circumstances.
2- 3 years of experience in positions in these fields: product operation, business operation, or software development.
Bachelor’s degree in Business Administration, Technology, Economics,…
Problem solving; Project management; Presentation and communication & good team player.
Good at communication, critical thinking, and problem- solving skills;
Have knowledge in APIs application and technical is an advantage;
Languages: native Vietnamese, preferable English.
Know how to use UML 2.5.
