Cartrack is a world- leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a (Senior) IOT Technical Support Engineer to join our team. Our teams are collaborative, vibrant and fast- growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Key Responsibilities:

Quality Assurance: Perform testing on new devices and updates, providing feedback on performance and functionality to ensure quality standards.
Technical Support: Provide front- line technical support for IoT- enabled telematics devices, including initial diagnostics, troubleshooting, and resolution of hardware and software issues.
Issue Escalation: Identify issues that require escalation and collaborate with engineering or development teams for complex problem resolution.
Device Configuration and Setup: Guide customers through device setup, network configuration, and ensure correct functionality of sensors and tracking devices.
Documentation: Maintain clear and accurate records of issues, resolutions, and procedures to enhance the knowledge base for future troubleshooting.
Remote and Onsite Assistance: Offer support both remotely (via phone, email, or chat) and onsite as needed to assist customers in setting up, operating, and troubleshooting Cartrack devices.

Skills & Qualifications

Experience in technical support and troubleshooting, ideally with IoT, telematics, or electronic devices
Ability to communicate complex technical information in an understandable way to non- technical users.
English communication is a must
Knowledge of IoT Protocols: Familiarity with CANbus, RS- 232, LTE, GPS, and troubleshooting IoT connections is a plus
Strong analytical and problem- solving skills to diagnose and resolve technical issues efficiently.
IOT/Embedded/Electronics Engineer willing to do technical support scope are welcomed to apply
Technical Background: Diploma or Bachelors degree in Electrical/Electronics, Mechatronics, IT, or a related field.

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Cập nhật gần nhất lúc: 2024-11-01 08:45:02