Senior System Administrator

This is a full- time position providing Level 2 Technical Support (Microsoft Office and Office 365) to our customers remotely using a suite of tools designed to provide a seamless remote support experience for the end users.
Being responsible for ensuring all tickets are properly documented and tracked for future reference and that our clients are kept up to date. You will need to use your strong written and verbal communication skills!
Being the voice of ProServeIT to our customers! This means being the one who solves their technical problems or connects them to a more senior resource when required. To do this effectively, you will need to be proficient in building relationships with clients.
Managing the flow of requests from multiple intake channels: telephone, email, and IM.

Yêu cầu công việc

Professional Technical Education and Experience:

You can work after- hours, weekend and shift work when necessary.
You possess superior communication and interpersonal skills.
You demonstrate previous experience in a customer service focused environment (i.e call centre, sales, retail).
You possess a basic understanding of networking concepts, systems, and services, EG ISP services, routers, firewalls, switches, TCP/IP, Windows Server, Patching, Back up.
You are proficient in verbal and written English.
You are confident, articulate, and at ease with Canadian business culture.
You have experience solving problems and using troubleshooting methodologies.
You have a real passion for helping people and solving problems.

We would love it if you:

Possess Microsoft Certifications – MCTS/MCSE and/or certificates in Windows 7,8,10, Active Directory, 2008 Server Administration.
Have experience working with VMware, Hyper- V.
Holding 3- 5 years of experience in a similar role; Experienced with Active Directory, Server 2008+, SQL, Microsoft Exchange, Azure, AWS, Apple OSX.
Possess Microsoft Certifications – MCTS/MCSE and/or certificates in Windows 7,8,10, Active Directory, 2008 Server Administration.
Are Bilingual (English/French).
Holding Bachelor&039;s or Master&039;s of engineering degree in computer science, software, computer engineering or related fields.  
Have experience supporting or certifications in Azure, Office 365. (AZ- ess or AZ- 900).
Have experience with ConnectWise, Automate, Kaseya, Intune, or ITGLUE.

What we are looking for- Core Skills

DHCP, DNS, Vlans, Gateways and Subnets
Customer service
Azure Active Directory
Office 365
Connectwise Automate
ITGlue
Excellent communication
Exchange Server
Windows File and Print
Active Directory Certificate
Attention to detail
Certificate Creation/Renewals
NTFS Registrars and External DNS
Microsoft Intune
Network support of switches, firewalls and wireless
Hyper- V
Connectwise Manage
Organization and time- management
SQL Server
Technical Problem- solving
Desktop troubleshooting and setup of Windows 10, Windows 11, Windows Server
Micro Microsoft Office
Active Directory Federation
Hyper- V, VMWare, Citrix
VPN setup and troubleshooting

Because you love technology and you love learning. Candidates will have the chance to work in an all English environment with team members located around the world. ProServeIT is a privately owned, top- rated professional technology services company founded in 2001. Selected winner in two categories at the Microsoft World Partner Conference 2014 (WPC 2014) in both the Business Productivity Innovation and the Winning Together categories, we constantly work with the latest technologies implementing them in interesting and strategic ways.

Cập nhật gần nhất lúc: 2024-12-19 15:35:02