Service Assistant (German Speaking)

Principle duties: Candidates must have experience managing and optimizing live chat or call center operations, ideally within the telecommunications industry, with a demonstrated ability to improve customer service delivery and operational efficiency through these channels
Responsibilities:
Project management

Analyze projects errors on daily basis in order to have quick actions to improve project quality
In charge of project daily operation, including: monitoring, importing, exporting and making required reports. Make sure the outputs are delivered as required in the SLAs
Gain sufficient project requirements and transfer the knowledge to related people through training
Support/update project specification/business rules to relevant staffs/operators
Support Service Manager in new project implementation

Others

Backup for Service Manager or other Service Assistants when needed
Make sure other tasks assigned by higher management are completed in good quality and delivered as committed
Escalate to higher management for anything that is beyond authority or poses risks to the projects
Support Service Manager on daily tasks

*** Education:

Good at German.
College degree

*** Technical skills and experience:

Understanding of company business
At least 1 year of working experience as related position
Knowledge of IT is a plus
MS Office (Word, Excel, PowerPoint)

*** Soft- skills:

Planning and analytical skill
Problem solving
Team working skill
Communication and interpersonal skills.
Customer centric mindset
Customer service industry experience: tourism, hotel reception staff, call center/helpdesk, restaurant service, other direct customer service experience, heavy emphasis on tourists/foreigners
Negotiation skill

*** Attribute:

Innovation and creativity
Strong multi- tasking abilities
Good team player
Hardworking

Notes: “By applying for the job at SPS Vietnam, it is considered that Candidates agree to provide personal data for SPS Vietnam to process in accordance with the Terms and Conditions of personal data processing of candidates which are in line with Decree 13/2023/ND- CP on personal data protection.”

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Cập nhật gần nhất lúc: 2024-11-26 12:05:03