Assistant Tech & Service Manager

Report to : Country Head
Subordinate : Service Executives, Supervisor, Assistant Supervisor Responsibilities:
To ensure accuracy of branch spare part inventory are maintained.
To identify training and ensure staff are adequately skilled.
To ensure debts are managed per set target.
To review TS departmental processes from time to time.
To ensure brought- in repair set are not pending more than 1 day.
To ensure timely and adequate dissemination of technical service information and service activities.
To prepare department budget and ensure it is well managed
To liaise with Admin and HR on recruitment and manpower needs
To ensure timely submission of cash and cheque collection.
To set short- term departmental objectives and implementation plan.
To ensure stock are well managed to minimise service interruption.
To broaden service network to meet market requirement.
To monitor monthly sales target is achieved.
To initiate and promote improvement in services or processes
To liaise with Admin on company vehicles maintenance.
To assist TS & CR in handling customer enquiries and complaints.
To execute any other job functions as assigned by superior.
Authority:
Approve purchase per authorised limit
To approve selection of sub- contractors
Access and control branches’ store. (Branch)
Approve Staff claim, Cash Bill Collection List, PRF, GRF, IPR & Staff Request.
Approval to resolve customer complaint.

Qualification and Experience :
Demonstrated strong leadership qualities
Higher Diploma in technical discipline and 5 years management experience
Minimum 5 years of relevant experience in technical field
Degree in Technical discipline and with 3 years management experience, leading a team of 15- 20 staffs
Having business acumen
Good English communication skills
Possess good problem solving and interpersonal skills
Knowledge and Skill:
Reverse Osmosis and filtration technology
Familiar with ISO requirement
Problem Solving skill and methodology
Developing team for performance
Root cause and Failure Analysis skill

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-11-08 15:50:05