Service Desk Engineer

As a ServiceDesk Engineer, you will be part of our Corporate IT team to help troubleshoot problems in our network our ELCA Group, Globally. You will work on:

Your mission includes delivering professional and timely services in relation with all office IT infrastructure."
Direct unresolved issues to the next level of support personnel
Determine the best solution based on the issue and details provided by customers, troubleshoot system and network problems
Serve as the first point of contact for internal customers seeking technical assistance with the ticketing system
Replace parts as required
Support the roll- out of new IT devices and applications, ensure the protection of computer facilities
Install and configure computers, operating systems, and applications
You work with Level 2 Experts in Europe to develop strategies, standards, roadmaps, and infrastructure directions.
Perform remote and onsite troubleshooting through diagnostic techniques and pertinent questions

Yêu cầu công việc

Good- solvingical and evaluative skills;
Knowledge of desktop operating systems: Linux, Windows desktop and Mac OS and database (i.e. SQL, Oracle)
Good communication skills and advanced level of spoken and written English.
At least 3 years experience in IT services
An ability to adapt to different demands
Advocate of the clien- oriented mindset.
Have an IT certificate or other equivalent diploma
Basic User & Group Active Directory and cloud
Litterate in monitoring, operating systems, networking and database technologies (e.g. Linux, VMWare, Docker, Ansible).
Self- study on new technology and willing to improve on technical skills;"
A high working discipline

Nice to have:

Certifications on Amazon AWS / Azure
Experience working for a foreign company
Experience as a database administrator (DBA)

Flexible working time
Premium healthcare insurance
Performance bonus of up to 4 months‘ salary
Structured training & development roadmap
Hybrid home/office working model
Well- being activities
Annual company trips and team- building events
Opportunities for travel to Europe
Loyalty programs
Professional European- based company
Attractive salary
Good work- life balance

Cập nhật gần nhất lúc: 2024-09-06 10:55:02