Supervisor

Position Summary
The primary responsibility of the Outlet Supervisor for The Grand Ho Tram Strip is to supervise the day to day operations. All responsibilities are to be performed in accordance with departmental and company policies, practices and procedures, as well as within the framework and intent of the Vision for The Grand Ho Tram Strip.
Responsibilities
Must have the ability to work fast and multi- task.
Becomes familiar with hotel services in order to answer questions and provide guest assistances.
Perform side work duties as assigned.
Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies to include but not limited to health and safety.
Must be able to memorize guest orders and then deliver those orders accurately to the right guest.
Provide personalized service to all VIP’s and SA guests.
Ensure adherence to all corporate core standards
Initiate conversation with guests about the property, events and promotions.
Maintain a clean, clear and organized work environment.
Greets and welcomes all guests in a pleasant and professional manner.
Review daily arrivals to ensure proper handling of VIP&039;s, return guests, groups, etc.
Systematically conduct standards tests during shifts and communicate training and re- training needs to manager.
Represent to attend daily briefing and responsible for outlet operation when absence of Managers
Add – cash handling
Train the staff and supervise them in the performance of their duties.
Effective problem solving skills to include the ability to collaborate with others.

Outgoing and gregarious personality is required.
Good knowledge of food and beverage is required.
Must be able to initiate and engage in conversation in a professional and friendly manner.
Capacity to foster productive relations with peers and assure teamwork is the prevailing way to do business.
Must be able to work any shift any day.
Must present a well- groomed appearance.
Ability to communicate fluently in the local language of the workplace both verbally and nonverbally. English is required. Bi- lingual is preferred.
Vocational School Certificate is required.
Excellent guest service skills. Ability to respond to handle difficult or stressful situations with tact and diplomacy.
Must be able to perform basic mathematical computations.

Cập nhật gần nhất lúc: 2024-03-27 11:10:46