Support Executive (Remote - Nightshift)

What you’ll do:
Owning your customer’s enquiry from initial live chat to diagnosing the customer’s problem and updating the customer throughout.
Collaborating with product teams to pinpoint issues and providing insightful opinions on potential solutions based on diverse customer feedback.
Developing an in- depth understanding of AppHub’s core app functionalities and capabilities to become a knowledge resource.
Responding to inquiries via live chat and calls

What you’ll need:

You are motivated and driven. You’re going to take ownership of your time with and truly make a difference.
IELTS > 6.
At least 1+ years of customer support experience in a software product company.
You think on your feet. You like learning new things and you can learn quickly. When things change, you know how to roll with it.
You pay attention to the details. You stay focused and nothing is overlooked.
You enjoy solving problems. You love taking on challenges. You don’t get flustered easily. If you don’t know the answer, you’ll keep going until you find it.
You like helping people. You get a kick out of getting people to those aha! Moments – (and there’s a lot of those).

Why Choose Boost?

Collaborative Events: Offline meet- ups, monthly gatherings.
100% Remote Culture: Work from anywhere that brings you happiness.
International Exposure: Enhance expertise and English communication skills.
Performance- based Year- End Bonus: Recognizing and rewarding your individual contributions.
Time Off: 20 days/year, in addition to Vietnam holidays.
Supportive Team: Work with talented and friendly team members.
MacBook Provided.
Continuous Learning: Technical and general workshops, online resources and course reimbursements.
Health and Wellness Benefits: Generali Health Care Insurance after successful probation, annual check- up.

Job Type

Working hours: 10:00 PM – 6:00 AM (GMT+7), Monday to Friday.
Full- time

Cập nhật gần nhất lúc: 2024-06-08 04:40:03