COMPANY INTRODUCTION
DHL – The Logistics company for the world DHL is the global market leader in the logistics industry and “The Logistics company for the world”. DHL commits its expertise in international express, air and ocean freight, road and rail transportation, contract logistics and international mail services to its customers. A global network composed of more than 220 countries and territories and about 300,000 employees worldwide offers customers superior service quality and local knowledge to satisfy their supply chain requirements. DHL accepts its social responsibility by supporting climate protection, disaster management and education. DHL is part of Deutsche Post DHL. For the latest news and happenings about DHL in Asia Pacific, visit http://press.ap.dhl.com.
Customer Service Analyst
Mức lương
Thỏa thuận
JOB DESCRIPTION
Proficient in the workings of the various forecasting, scheduling and reporting tools and application in the CS function
Analyze service incidents and failures to surface trends in service gaps and process weaknesses in the
Prepareregular (e.g. daily, weekly, monthly) summary report and submit to country management and RO
Buil dadatabase onstaff performance to drive improvement
Customer Service Function and/or other interfacing functional departments in the service delivery process (e.g.Ops, Hub, Gateway, Network, Contractors, etc.) that impact the achievement of service excellence to customers
Liaise with sales and marketing department to obtain advance information on upcoming marketing campaigns in order to determine call volume estimations
Plan, monitor and adjust staffing in the Contact Centre schedules against actual call arrival patterns to minimize over or under- staffing situations and in alignment with agreed financial and service level targets
Coordinate the deployment of a Mystery Shopper programme to drive Service Excellence based on independent assessments of service quality and benchmarkingagainst internal and competitor performance
REQUIREMENTS
Experience in the Air Express Industry and Experience in Customer Service (preferable)
AdvancedExcel and Access
Fluentin English
2 years experience in a related capacity, preferably with hands- on experience in data or workforce management systems in a contact center environment
BENEFITS
Working together based on DHL Group values of “Respect and Results”
Sports/Hobby Clubs
Strong career support & lots of opportunities in an international environment.
Multifarious engagement activities under “Best Day Everyday”– our Health & Well- being program.
Training: both online and offline with Global DHL Group Standards.
Coaching & Feedback culture allows you to advance further in short- term and long- term development goals.
HOW TO APPLY
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Deadline: 23:59 31/12/2024
Submit your application via the APPLY NOW button below.
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TELESALES EXECUTIVE
Mức lương
Thỏa thuận
JOB DESCRIPTION
Act as Tele Sales customers’ main contact for
DHL, responding to and satisfying their sales and post- sales requirements.
rate and minimizing opportunities for competitors to gain business.
the account performs and grows to its maximum potential, reducing attrition
Build a strong client relationship to ensure that
Liaise closely with Sales Channels and otherdepartments within DHL to ensure that a full, cost- effective service is maintained,and that the area&039;s target is achieved.
Completedaily and weekly reports to measure individual and department effectiveness andprovide figures showing the department&039;s weekly productivity.
Ensurecooperation with other sales team members and throughout the sales force.
Theincumbent has no direct reports and authority over the country line andfunctional personnel. Nevertheless, he/she must demonstrate the ability toinfluence decisions/actions.
Provide customer- oriented service at all timesrelating to specific sales issues.
Formulatea personal sales plan that incorporates initiatives for identifying and gainingnew business prospects and maximizes growth within the existing client base toachieve the required personal sales results.
Ensureall customer agreements are cost- sensitive to ensure a suggested minimumpricing tariff is set and adhered. Any deviation from this tariff requiresmanagement agreement and justification.
Manage a portfolio of customers via telephone:Make telephone calls to existing customers on a regular pre- defined call cycleto secure new business and to ensure that individual agreed targets areachieved.
Opennew accounts and ensure they trade profitably.
Continuallydevelop knowledge of DHL’s services and general commercial awareness to providethe best possible standard of customer service and maximize the department’scontribution to the sales function.
Managethe revenue growth through Upselling and Cross selling tactics to exceed thisbudget through calls
Combinesales skills with DHL product/service knowledge and convert the maximumpossible prospect leads into accounts, emphasizing those with maximum revenuepotential, to increase the size and quality of DHL’s account holders.
Adhereto regional standards on profit margins and discount guidelines.
REQUIREMENTS
2- 3years of relevant experience in Logistics
Telephone
skills
FluentEnglish (written and spoken)
BENEFITS
Multifarious benefit programs.
Coaching & Feedback culture allows you to advancefurther in short- term and long- term development goals.
Training: both online and offline with Global DHLStandards.
Working together based on DHL values of “Respect andResults”.
Multifarious engagement activities under “Best DayEveryday” – our Health & Well- being program.
Strong career support & lots of opportunities in aninternational environment.
Employee hobby clubs, sports championships.
HOW TO APPLY
Deadline: 23:59 31/12/2024
Submit your application via the APPLY NOW button below.
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
CUSTOMER SERVICE ADVISOR- HCM
Mức lương
Thỏa thuận
JOB DESCRIPTION
Enhance service experience in DHL by exercisingprofessionalism and empathy when dealing with each customer’s varying needs anddemands.
Respond to customers consistently and confidently byproviding accurate information in all areas, such as customs requirements,transit time, and prices.
Assist the supervisors (if applicable) in carrying outrelevant CS orientation/training programs for new or existing CS staff.
Adhere to global CS procedures while maintaining discretionto exercise flexibility to customers’ needs within reasonable limits inconsultation with CS supervisors and managers.
Offer alternatives to customers and seize upselling andcross- selling opportunities of value- added services (e.g., Sales Leads,shipment insurance) during interaction with the customer.
Accept and register bookings for DHL services.
Highlight areas for improvement with suggested solutions toimprove DHL’s procedures, technology, and service to enhance customers’experience with DHL.
Liaise with Operations and other departments to quickly andefficiently resolve customer issues and queries.
REQUIREMENTS
Diploma in Business (preferable) or equivalent
2 years of experience in a Customer Contact Centre orTelesales environment in a service industry (preferable)
Fluent in English
BENEFITS
Coaching & Feedback culture allows you to advance further in short- term and long- term development goals.
Training: both online and offline with Global DPDHL Standards.
Working together based on DPDHL values of “Respect and Results”
Strong career support & lots of opportunities in an international environment.
Sports/Hobby Clubs.
Multifarious engagement activities under “Best Day Everyday” – our Health & Well- being program.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Deadline: 23:59 31/12/2024
APPLY NOW
5 applicants
TELEMARKETING EXECUTIVE- HCM
Mức lương
Thỏa thuận
JOB DESCRIPTION
Liaise with other departments to ensure delivery of service commitment to multi- channelcustomers
Whereappropriate, to successfully open accounts for new DM customers.
Actas main contact for DHL of small trading accounts under Telesales, respondingand satisfying their sales and post- sales requirements
Coordinate with all sales channels, Customer Service and Marketing Departmentfor lead management
Provide customer- oriented service at all times for multi- channel customers
Ensure the data integrity in DHL systems for recording the updated customerhistorical information
Ensure co- operation with other members of the sales team and throughout thesales force.
Qualify all internal and external lead sources to pass leads to the appropriatesales resource.
Maximise on all opportunities to secure new business by providing accountfacilities to customers through the lead qualification process.
Provide customer- oriented service at all times relating to specific salesissues.
Manage multi- channel customers by phone or direct mail
Coordinate and manage DM programmes and ensure appropriate follow up.
Contact companies and individuals currently not holding an account, confirmcustomer details and identify traffic profiles thereby assessing quantity andquality of future business.
Quantify express revenue potential and validate customer information and needs(segment) through using the globally agreed selection criteria to producequality leads and accounts to ensure DHL achieves its overall sales/revenueobjectives and targets.
Adhere to regional standards and agreed procedures and processes
Ensure that lead originators are acknowledged and provided with feedback on theoutcome of the lead.
Build and maintain strong vendor- client relationships.
Complete activity reports to measure individual/department effectiveness.
Raise relevant paperwork for the main customer database ensuring customerinformation is available throughout the organisation
Ensure feedback is provided to all lead generators on status of all leadsendorsed
REQUIREMENTS
Bachelor of Degree
2- 3 years of relevant experience in Logistics
Telephone skills
Fluent English (written and spoken)
Database skills
BENEFITS
Working together based on DHL values of “Respect andResults”.
Multifarious engagement activities under “Best DayEveryday” – our Health & Well- being program.
Training: both online and offline with Global DHLStandards.
Coaching & Feedback culture allows you to advancefurther in short- term and long- term development goals.
Employee hobby clubs, sports championships.
HOW TO APPLY
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Submit your application via the APPLY NOW button below.
Deadline: 23:59 31/12/2024
APPLY NOW
7 applicants
SALES SUPPORT INTERN- HCM
Mức lương
Thỏa thuận
JOB DESCRIPTION
Support with customer database and contacting customers,especially E- commerce, for sales opportunities.
Support with auditing data quality on DHL systems.
Support with Commercial projects in retaining & lookingfor new customers
REQUIREMENTS
Havingknowledge and experience in the e- commerce marketplace is an advantage.
Confidentin English, both verbal and written communication
Universitybackground: Logistics, Business Administration, English language, InternationalTrade
ExcelData Analysis skill
BENEFITS
Strongcareer support & lots of opportunities in an international environment
Respectand Results Culture
Multifariousengagement activities under “Best Day Everyday Everyday” our Health &Well- being program.
Professionalcoaching & feedback culture
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 31/12/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
45 applicants
RETAIL ASSISTANT INTERN- HCM
Mức lương
Thỏa thuận
JOB DESCRIPTION
Support shooting & making videos for team, andcommercial events (if any)
Support Retail Outlet Officer at counter…
Support branding audit
Assist in gathering contacts from hotels or studentorganizations and other sources..etc
Support the development of footprint for Retail.
Assist with Retail store condition arrangement
Collect data to create informative sales presentations
Support for data analysis
REQUIREMENTS
Available to work full day/week
Excel and data analysis skill
Other Tool skills: Excel, PowerPoints, Canvas, Videoshooting & designing
Can- do attitude & commitment
Currently pursuing a Bachelor&039;s in Business or a relatedfield.
Well organized
Friendly, helpful, confident, and engaging personality
Good English in both writing & speaking
BENEFITS
Respectand Results Culture
Multifariousengagement activities under “Best Day Everyday Everyday” our Health &Well- being program.
Professionalcoaching & feedback culture
Strongcareer support & lots of opportunities in an international environment
HOW TO APPLY
Deadline: 23:59 31/12/2024
Submit your application via the APPLY NOW button below.
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
29 applicants
SALES INTERN- HN
Tính chất công việc
Thực tập
JOB DESCRIPTION
Supportwith other members of the sales team and throughout the sales force on B2Cprojects.
Supportwith Market Intelligence in identifying new potential customers and source ofgrowth.
Supportwith Commercial projects and contacting/visiting customers, especially B2C, fornew sales opportunities in assigned areas.
REQUIREMENTS
ExcelData Analysis skill
Havingknowledge and experience in the e- commerce marketplace is an advantage.
Universitybackground: Logistics, E- commerce, Business Administration, International Trade
Confidentin English, both verbal and written communication
BENEFITS
Respect and Results Culture
Multifarious engagement activities under “Best Day EverydayEveryday” our Health & Well- being program.
Professional coaching & feedback culture
Strong career support & lots of opportunities in aninternational environment
HOW TO APPLY
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Deadline: 23:59 31/12/2024
Submit your application via the APPLY NOW button below.
APPLY NOW
41 applicants
Customer Service Admin- HCM
Mức lương
Thỏa thuận
JOB DESCRIPTION
Maintain an effective system of personal recordfor all CS staff including leave, training records etc.
Handle all administrative and confidential workfor the Head of Customer Service to facilitate the efficient functioning of theCustomer Service team.
Organize and minute monthly CS Meetings and /orco- ordinate key or large- scale Customer Service or company events includingconferences, visitor lunches and recreation activities.
Assist the CS head in the preparation ofnotes/materials for meetings. E.g.: prepare slides for presentation and providebasic analysis into CS- related data and information under the instructions ofthe department head.
Assist the department colleagues to liaise andarrange travel and accommodation needs for participants and contact designatedhotels to make bookings and oversee any other logistics arrangements.
Organize meetings or conferences when heldlocally, acting as secretariat and liaison- in- charge.
REQUIREMENTS
2 years of experience in an administrative/support role, preferably with exposure in a Customer Service Support function / Contact Centre environment
Fluent English (written and spoken)
Diploma in Business (preferable) or equivalent
Proficient in MS OFFICE (Word, Excel, PowerPoint etc.)
BENEFITS
Multifarious engagement activities under “Best DayEveryday” – our Health & Well- being program.
Training: both online and offline with Global DHLStandards.
Working together based on DHL values of “Respect andResults”.
Employee hobby clubs, sports championships.
Coaching & Feedback culture allows you to advancefurther in short- term and long- term development goals.
HOW TO APPLY
Deadline: 23:59 31/12/2024
Submit your application via the APPLY NOW button below.
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
11 applicants
CLASSIFICATION AGENT- HCM
Mức lương
Thỏa thuận
JOB DESCRIPTION
Assist in themaintenance of the duties and tax disbursement records and the reconciliationof these disbursements to the recorded duty and tax statements
Assist in theco- ordination activities between the clearance department and DHLfinance/accounts department on matters related to the customs clearance relateddisbursements
Customs Classification:
Determine the shipmentvalue in accordance to the local valuation guidelines provided by the localauthorities
Determine and classifythe shipment commodities in accordance to the national tariff classificationstables available, and determining the corresponding duty and tax rates, takinginto consideration:
Concessions orExemptions applicable to the shipment commodity or importer/exporter; and
Country of origin forpreferential treatment;
Applicable customerinstructions recorded in the Customer Instruction Database Records.
Compute a preliminary assessment on the duty
countervailing or anti- dumping taxes), and fees or charges payable to DHL
and taxes payable to the external agencies (including any additional taxes e.g.
REQUIREMENTS
Software skills (Word, Excel, PowerPoint, etc.)
1 year of relevant experience in Logistics
Communicationskills (English), spoken and
Bachelor of Degree
BENEFITS
Training: both online and offline with Global DHLStandards.
Coaching & Feedback culture allows you to advancefurther in short- term and long- term development goals.
Employee hobby clubs, sports championships.
Strong career support & lots of opportunities inan international environment.
Multifarious engagement activities under “Best DayEveryday” – our Health & Well- being program.
Working together based on DHL values of “Respect andResults”.
Multifarious benefit programs.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 31/12/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
6 applicants
Marketing Communications Assistant- HCM
Tính chất công việc
Toàn thời gian
JOB DESCRIPTION
Lead Generation:
Track and report analytics and data performance from digital activities.
Support digital campaigns across platforms (Google Ads, LinkedIn, etc.).
Conduct research to identify and qualify potential leads.
Collaborate with the sales team to align lead generation efforts with business objectives.
Communications:
Ensure that all communications align with brand guidelines and company values.
Translate/Develop compelling content for various channels, including social media, internal communications, and customer EDMs.
Support internal communications to enhance employee engagement and awareness.
Assist in writing and editing press releases, articles, and newsletters to promote company events and initiatives.
Social Media Management and Digital Clean- Up:
Monitor and respond to inquiries, comments, and interactions in a timely and professional manner.
Create, schedule, and manage engaging posts across social media platforms.
Track, analyze, and report on social media metrics to measure performance and identify areas for improvement.
Manage Google Maps ratings, ensuring accurate location information and raising alerts on duplicate or fake DHL listings.
Branding:
Conduct regular audits of branding and SVPs materials to maintain quality standards.
Support efforts to combat counterfeit or unauthorized use of the DHL brand.
Review and approve departmental materials to ensure adherence to branding guidelines.
Ensure brand consistency across all marketing materials and communications.
Marketing Collateral/Gift Management:
Ensure timely delivery and quality control of all marketing materials.
Develop, manage, and distribute marketing collateral such as brochures, flyers, and promotional items.
Coordinate the creation and inventory of branded gifts and merchandise for internal and external stakeholders.
Events & Sponsorships:
Manage logistics, vendor coordination, and on- site support to ensure smooth execution of events.
Assist in planning and organizing corporate events, sponsorship activities, and CSR initiatives.
Support post- event analysis and reporting to assess effectiveness and ROI.
Collaboration:
Foster strong internal and external relationships to facilitate effective collaboration and project execution.
Work cross- functionally with teams such as Operations, HR, Sales, and Customer Service to support marketing objectives.
Coordinate with external vendors, agencies, and partners for marketing and communication needs.
REQUIREMENTS
Bachelor’s degree in Marketing, Communications, Business, or a related field.
1- 2 years of experience in Marketing Communications or Digital Marketing.
Familiarity with social media platforms, online advertising tools, and basic analytics
Strong writing, editing, and content creation skills in both Vietnamese and English.
BENEFITS
Training: both online and offline with Global DHL Group Standards.
Working together based on DHL Group values of “Respect and Results”
Sports/Hobby Clubs
Multifarious engagement activities under “Best Day Everyday” – our Health & Well- being program.
Coaching & Feedback culture allows you to advance further in short- term and long- term development goals.
Strong career support & lots of opportunities in an international environment.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Deadline: 23:59 31/12/2024
APPLY NOW
5 applicants
SERVICE POINT AGENT- HN
Tính chất công việc
Toàn thời gian
JOB DESCRIPTION
Dispatchpick- up and delivery information in a timely and efficient manner; arrangedaily pick- up schedules.
Answerphone and greet visitors in Service Center.
Researchshipment tracking requests and provide feedback; attempt to resolve misplaced shipments.
Mayprocess or prepare import/export documentation and assist in the customsclearance process in some markets.
Communicatewith Sales/Service to resolve customer problems.
Assistwith operational procedures including sorting, loading/unloading activities,shipment processing and documentation, manifesting, bagging, sending shipmentstatus information, and accepting/securing over- the- counter payments.
REQUIREMENTS
Bachelor of Degree
1- 2 years of relevant experience
Telephone and communication skills
Fluent English (written and spoken)
BENEFITS
Multifarious engagement activities under “Best DayEveryday” – our Health & Well- being program.
Employee hobby clubs, sports championships.
Coaching & Feedback culture allows you to advancefurther in short- term and long- term development goals.
Working together based on DHL values of “Respect andResults”.
Training: both online and offline with Global DHLStandards.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 31/12/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
8 applicants
