Team Leader

Day- to- day/ Counseling
To follow up on student enquiries
To coordinates the implementation of marketing strategies and plans in discussion with
To achieve set targets and increase student recruitment numbers;
To ensure a proper counselling and conversion system is in place;
To counsel and assist students to make best- informed decision;
To document monthly report;
To document acceptance report;
Regional Director / Country Director;
To be a liaison person with institution Admission team;
Operations
To ensure the office targets are met;
To ensure the office is operated in a commercially viable manner;
To introduce and implement effective use of various form
To troubleshoot all offices issues (ie, daily operations, application, students, institution, supplier);
To ensure all offices are operated consistently to the AUG culture;
To compile and provide a monthly report to Regional Director and Country Director;
To ensure submission of all reports are on- time;
Coaching/ Training
To maintain discipline and professionalism among team;
To develop and maintain AUG’s Counsellor Guide
To conduct regular team meetings;
To motivate team members;
To update team on product knowledge;
To update team on AUG’s development/ events/ activities;
Human Resource
To conduct orientation and training activities for staff so that product knowledge and
To approved all time- in- lieu, allowance and overtime claims;
counselling techniques are always consistent and up to date;
To responsible of staff development of respective Office;
To ensure staff discipline and professionalism is upkeep at all times
Report to: Country Director
To coordinate movement and recruitment activities of staff;
To conduct staff confirmation, periodic review and annual appraisal;

Knowledge and understanding of local and foreign education system preferred;
Required language(s): English, Vietnamese;
Candidate must possess at least a Bachelor’s Degree in any discipline (Hospitality / Tourism / Hotel Management / Business Studies / Administration / Management / Marketing / Commerce or Mass Communication graduates are preferred);
Courteous, patient and tactful personality with strong customer service orientations;
Experience in mentoring and counselling students an added advantage;
Possess a high level of initiative, integrity and professionalism;
Competent in Microsoft Office applications (Word, Excel, Outlook, PowerPoint) and use of database;
Maybe required to work long hours during intakes;

- 15 days annual leave
- Dynamic and professional working environment
- Probation receives 100% salary
- Insurance are paid 100%
- Have the opportunity to practice and train in countries such as Australia, UK, USA, Malaysia, Singapore.

Cập nhật gần nhất lúc: 2024-11-12 09:15:49