when operation performance fluctuates. Moreover, team runs the cross- team Project Management activities to ensure the success of other business improvements.
The Operational Excellence team analyses, monitors and optimize business processes and conducts root cause analysis
What you will do
Optimize Processes and Workflow:
Analyze, evaluate, and improve the current processes and workflow of the Offline business, including Growth, Sale, Retention, Operations…
Develop and implement improvements to optimize efficiency and effectiveness of operational activities.
Example: Propose and implement a new process to reduce transaction processing time from 48 hours to 24 hours, significantly improving response time and customer satisfaction.
Develop and Implement Operational Standards:
Build and deploy operational standards and procedures for the Operations team, ensuring consistency and full compliance with company regulations and standards.
Example: Develop a new guidebook on transaction processing procedures for new employees, helping them quickly grasp and perform their duties efficiently.
Data Management and Performance Measurement:
Monitor and evaluate the performance of the Operations team using key metrics and criteria.
Provide feedback and regular reports to ensure operations are optimized.
Example: Analyze monthly transaction data to identify trends and common issues, then propose improvement measures to minimize errors and enhance performance.
Collaborate with Other Departments and Stakeholders:
Collaborate closely with other departments in the company, including product development, technical support, and customer service, to ensure the Operations team is supported and operates effectively.
Example: Participate in regular strategic meetings with relevant departments to coordinate and ensure that the Operations team contributes to the overall goals and strategy of the company.
Training and Employee Development:
Develop and implement training and development programs for employees within the Operations team.
Support the development of necessary skills and competencies for optimal performance.
Example: Organize a training session on new tools and techniques for data management and performance evaluation for all Operations team members.
What you will need
Committed, result- oriented, willing to go the extra miles for goal achievement;
Proven experience in team management;
3 years experience in project management or operation management, e- commerce & fin- tech is preferred;
Street smart and down to earth;
Excellent analytical skills and ability to make a judgment based on logical reasons;
