Technical Account Manager

A Technical Account Manager (TAM) is responsible for ensuring the successful adoption and ongoing utilization of a product by acting as the primary liaison between the company and its clients. TAMs are technical experts who provide strategic guidance and ensure smooth communication between technical teams and clients.
Responsibilities:

Serve as the primary point of contact for technical issues, product inquiries, and escalation management.
Identify potential challenges and proactively provide solutions to mitigate risks.
Build and maintain strong relationships with customers, understanding their business goals and technical needs.
Provide hands- on guidance during product deployment, configuration, and optimization phases.
Collect feedback on product performance and recommend enhancements to the product team.
Collaborate with internal teams (e.g., engineering, product, and support) to ensure the client’s success.
Monitor customer satisfaction and advocate for their needs within the organization.
Deliver product training and technical documentation to clients.

Project management experience.
Ability to translate complex technical concepts into actionable insights for customers.
Strong problem- solving and troubleshooting skills.
Excellent communication and interpersonal abilities to interact with both technical and non- technical stakeholders.
In- depth knowledge of the product and related technologies.

Income Salary:
Opportunity to increase salary at least once a year.
Holiday/Tet bonuses, work performance bonuses, project performance bonuses.
Negotiable based on ability.
Welfare/benefits
Teambuilding at least once a year
Leave regime in accordance with state regulations
Participate in sports activities: Marathon running, badminton and football...
Subjects considered for support include life insurance and comprehensive health insurance packages
Career development opportunities 24/24 insurance
Working environment
Open working space, friendly, enthusiastic and supportive colleagues.
Working hours from Monday to Friday Work location: City. Thu Duc, HCM

Cập nhật gần nhất lúc: 2024-11-22 12:15:02