Technical Customer Support (Chinese Speaking)Urgent job Công Ty TNHH Itechwx

Responsibilities include:
The support engineer is responsible for support delivery, providing technical support to Azure and Windows Server customers by resolving escalated, complex technical customer issues on the Azure or Windows Server platform and delivering technical support against CPE and workflow efficiency targets; to identify required tools, cloud access, training, processes or capabilities to assess customer issues in less than 15 minutes; and to keep escalations to PG operations below 10% of the volume. the Escalation Engineer will need to closely collaborate with PG engineering and operations, and other CTS engineers.
The support engineer is a critical role in the implementation of Azure platform or Windows support capabilities which include working with the PG to implement asks; identify technology, and/or process readiness needs, and work with training PMs and tech leads to ensure support team readiness; develop relationships with and engage with technology- specific depth queues for customer incident resolution when required.
Specific measurements include achieving the CPE team goals, time to resolution or escalation, enabling a response time similar to competitors; maintaining technical skills through completion of ongoing readiness and platform training; and, in general participating in the creation of future support capabilities for the cloud.

Requirements:
SOFT SKILLS
• Passion for technology and customer support
• Strong communications skills – Excellent spoken and written English communication skills
• Logical and Critical thinking
• Effective, polished interaction with customer to gather information
• Leadership- handle technically challenging and politically hot customer situations
• Demonstrable troubleshooting skills
• Understanding of cloud vs. on premise computing.
• Cross- team collaboration
LANGUAGE SKILLS
– Fluent in Chinese (both oral and written)
– English (read and write)

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Cập nhật gần nhất lúc: 2024-04-03 11:51:48