Technical Support Agent

We&039;re seeking a talented Technical Support Engineer to join our growing team! In this role, you&039;ll leverage your expertise in Microsoft Solutions to troubleshoot and resolve customer issues, ensuring a smooth and successful user experience.
Your role & responsibilities

Comply with Microsoft Code of Business Conduct and strictly follow data privacy guidelines in all customer communications and interactions with Microsoft – never put customer PII at risk.
Stick to service responsibilities to reach high performance standards.
Produce high- quality documentation and distribute it to the appropriate team members and technical lead.
Demonstrate good communication skills in supported languages, as well as technical knowledge of Microsoft products, to effectively communicate with Microsoft consumers via phone and email.

Available for night shifts.
At least 1 year experience in Customer Services
Fluent English
Open for fresher with IT background

Young & Dynamic Working Environment
Social and Health insurance follow Vietnamese Law
Performance Bonus
International Culture
7 Insurance for Night- shift

Cập nhật gần nhất lúc: 2024-06-05 22:50:02