Technical Support Freelancer

Responsibilities

Receive customer requests directly through the Customer Support CRM tool.
Provide technical support to customers during the installation, setup, and use of the company’s applications.
Ability to assist customers in English via CRM and remote channels (e.g., TeamViewer).
Guide the Customer Support team on complex technical issues, and coordinate with the product development team to propose solutions for common customer problems.

Requirements

Basic English reading/writing skills, sufficient for communication with the Customer Support team and foreign customers, and understanding customer requests to resolve issues.
Knowledge and ability to apply HTML and CSS code to solve problems.
Skills in reading/editing/writing JavaScript code.
Work remotely from home (using a personal computer), no need to come to the office.
First to third- year students, no university graduation required.
Shift- based work (4 hours/shift), including after- hours/weekends/holidays. The work schedule will be agreed upon at the beginning of each month/week.
Report issues/instances encountered during your shift so that everyone on the team is aware and can work towards a suitable solution.

Benefits

Opportunity to work with clients from the US and Europe, and gain knowledge related to e- commerce.
Participate in large- scale projects with a substantial number of users and significant revenue.
Gain hands- on technical experience alongside the theoretical knowledge learned in school, with the potential to become an official FireGroup employee after graduation.
Receive a monthly bonus based on performance (after the probation period).
Work alongside young, dynamic, professional colleagues who are willing to share their knowledge and experience, providing you with growth opportunities.
Earn overtime pay when working night shifts (from 10:00 PM to 6:00 AM the following day).- Salary reviews after the probation period and every subsequent 6 months.

Cập nhật gần nhất lúc: 2024-11-14 17:45:02