Trợ lý Giám đốc Kinh doanh/ Assistant Director of Sales

Job Description
Leads and manages all day- to- day activities related to the sales function with a focus on building long- term, value- based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports.
CORE WORK ACTIVITIES
Supporting Developing & Executing Sales Strategies
• Assists with the development and implementation of promotions, both internal and external.
• Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.
• Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.
Maximizing Revenue
• Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).
• Recommends booking goals for sales team members.
Managing Sales Activities
• Participates in sales calls with members of sales team to acquire new business and/or close on business.
• Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
• Monitors all day to day activities of direct reports.
Analyzing & Reporting on Sales and Financial Data
• Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals.
• Reviews sales and catering guest satisfaction results to identify areas of improvement.
• Assists Revenue Management with completing accurate six period projections.
Ensuring Exceptional Customer Service
• Observes service behaviors of employees and provides feedback to individuals.
• Meets with guests during pre- and post- convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.
• Empowers employees to provide excellent customer service.
• Participates in and practices daily service basics of the brand.
• Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.
• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
• Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.
• Interacts with guests to obtain feedback on product quality and service levels.
• Executes and supports the company’s Customer Service Standards and property’s Brand Standards.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
Building Successful Relationships
• Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.
• Develops and manages relationships with key stakeholders, both internal and external.
• Works collaboratively with off- property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.
• Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.
Managing and Conducting Human Resource Activities
• Utilizes all available on the job training tools for employees.
• Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.

Requirement
CANDIDATE PROFILE
Education and Experience
• 2- year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.
OR
• 4- year bachelor&039;s degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.

Benefits
Periodic health check | Accident insurance 24/7
Attractive remuneration packages
Participating in ultimate phenomenal activities for employees
Competitive salary | 13th salary month
Opportunity to grow career at the most luxurious 5- star hotel group in the world
Discounted rates apply when using services at properties
Uniforms and nutritious meals in shifts are provided by the Hotel | Free parking for motorbikes and cars
05 working days | 02 days off per week
National and international training courses
Các quyền lợi
Cơ hội phát triển sự nghiệp tại Tập đoàn Khách sạn 5 sao cao cấp và sang trọng nhất thế giới
Các khóa đào tạo trong nước và quốc tế
05 ngày làm việc theo quy định, 02 ngày nghỉ trên tuần
Nghỉ mát/Nghỉ phép hàng năm | Khám sức khỏe định kỳ | Bảo hiểm tai nạn 24/7
Lương thưởng cạnh tranh | Tháng lương thứ 13
Môi trường làm việc sáng tạo và thân thiện
Được tham gia nhiều hoạt động hấp dẫn dành cho nhân viên
Các mức lương hấp dẫn
Đồng phục và bữa ăn theo ca được cung cấp bởi Khách sạn | Bãi để xe máy và ô tô miễn phí
Được áp dụng mức giá dành cho nhân viên tập đoàn khi sử dụng dịch vụ tại khách sạn

Cập nhật gần nhất lúc: 2025-11-28 09:35:03