Ensure that all associates are aware of the hotel facilities, name of F&B outlets, hours of operation, etc…
Take care of all guest paying special attention to V.I.P’s.
Solve all problems occurring in area of responsibilities.
Prepare monthly training plans and training reports with the manager.
Attend the daily briefing and monthly F&B meeting.
Establish good guest contact by setting up guest history cards, greet Responsible for hygiene, cleanliness and good appearance of his station, and proper maintenance of all operating equipment, furniture and fixtures guests by name when possible, inform regular guests about activities and promotion in the hotel
Prepare daily briefing for all associate on duty on menu knowledge, alcoholic and non- alcoholic beverages, food promotions and internal news, etc.
Maintain a high level of co- operation and communication with the Chef to avoid friction between Kitchen and service associate.
Maintain a good working atmosphere and teamwork within his department and throughout the hotel.
Conduct uniform inspection prior to the opening of each shift.
Highly visible in the restaurant and handle complaints.
Ensure that the restaurant is properly equipped and staffed at all times. Check reservation.
Maintain good relationship with all associate within the F&B Division and other Division to ensure inter Department relationship.
Arrive on duty with a clean, sober and smart appearance. Responsible for high standard of service of F&B in the restaurant; plans, control and co- ordinate activities of all associate in the restaurant.
Responsible for achieving the budget & controlling beverage costs in close co- operation with the cost controller.
Consult the Chef on daily specials. Make sure that all subordinates knows about each month’s target of sales and work together to achieve the set target
Responsible for hygiene, cleanliness and good appearance of his station, and proper maintenance of all operating equipment, furniture and fixtures.
Responsible for log book reports to ensure that all guest comments, complaints and daily incident which happened in the outlet are written down in the log book and forwarded to the F&B manager.
Other task assign by managers
Lead, motivate, train associate and build a good working environment.
