Trưởng Nhóm Chăm Sóc Khách Hàng (Tiếng Nhật)

CUSTOMER SERVICE TEAM LEADER (JAPANESE SPEAKING)

Language Proficiency: Japanese (N1/N2)
Location: QTSC1 Building, Quang Trung Software City, District 12, Ho Chi Minh City
Working Time: 5 days/week, rotating shift.

About the job
The Role: The responsibility of the team leader is to ensure that organizational metrics and goals are met by rallying and motivating a team of up to 20 team members.
Duties and Responsibilities

Perform twice a month checkpoint on the analyst&039;s performance using scorecards as a point of discussion.
Motivate and strategize how the team will meet efficiency, productivity and consistency targets.
Guarantee that base operational expectations and information security policies are enforced.
Create an engaging and fun work atmosphere for the team.
Ensure that team schedules are communicated; leave requests are attended to and team attendance is monitored. Chronic absentees should be managed.
Ability to understand the CTQ parameters that affect the process and work on them.
Execute administrative functions inside the team (i.e. time report reviews) and HR disciplinary actions (if needed).
Elevate and escalate red flags to management on a duty of care perspective.
Ensure that SMEs are performing their duties and responsibilities.
Perform monthly sit- down sessions to gather insights and innovation ideas.
Courses correct non- performing metrics and analysts through root cause analysis and solid action planning.
Chart a career development plan for the analysts and provide guidance on how to achieve personal and career goals.
First point of escalation and clarification on HR- related matters and concerns.
Facilitate team meetings and team huddles.
Identify improvement opportunities in workflows and suggest solutions. Creating a culture of innovation.

Good knowledge of language of the countries supported is an advantage.
Must at least have Customer Service/Call Center background.
Ability to motivate teams and rally the group toward organizational goals.
Analytical frame of mind.
Flexible 24/7 environment
Strong knowledge of cultural context in the user countries supported.
Bachelor’s or Associate’s graduate with 2- 6 years of working experience, preferably with 1year experience in leading team.
Passion for learning and creative problem- solving.
Excellent oral and written communication skills.

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2026-02-05 03:10:02