VIETNAM COUNTRY IT MANAGER

Technical
• Monitor network connections for capacity, utilization, and performance; troubleshoot as required.
• Ensure adherence to company IT process such as change management.
• Coordinate and perform in- depth tests, including end- user reviews, for modified and new systems
• Upgrade operating systems of windows server OS (Operating System).
• Installation of new project deployments for innovative solutions.
• Capable of developing high level project plans for infrastructure upgrade projects • Ensure adherence to company IT standards.
• Working with our approved external provider, monitor and test system performance and prepare and deliver system performance statistics and reports
• Monitor and test network performance and provide statistics and reports.
• Other duties as directed by the India IT Head
• Perform server and security audits, system backup procedures, and other recovery processes in accordance with the company’s disaster recovery and business continuity strategies
• Practice system/server asset management, including maintenance of system/server inventory and related documentation and technical specifications information
• Practice network asset management, including maintenance of network inventory and related documentation and technical specifications information. Perform implementation and maintenance of server platforms, SAN technologies, virtualization technologies and other data center equipment and systems as required and, where applicable, in conjunction with external providers
• Troubleshoot and resolve escalated issue tickets. Document each contact with details, including all successful and unsuccessful decisions made and actions taken, through to final resolution.
• Analyze the effectiveness and efficiency of existing systems; develop recommendations for improving or further leveraging these systems
• Engage with end users on new requirements and develop strategies for support
• Write effective technical documentation as assigned.
• Perform implementation, backup and maintenance of network systems and switch platforms.
• Remote server maintenance, monitoring, patching, and backups
• Maintain Server, coms room equipment such as UPS, servers, Data mgmt., SAN etc.
Additional Tasks
• Support global project delivery and standards development
• Assist other global teams, applications support and networking team when time permits

Knowledge
• Automation experience would be desirable
• Experience in using the latest technologies for managing systems
• Extensive experience utilizing several operating systems
• Knowledge of DNS, DHCP, Active Directory
• Exposure to the implementation and support of the wider WinTel environment
• Detailed knowledge of SAN and UPS technology
• Experience with Dell server equipment a plus
• Remote Desktop Administration experience
• Knowledge of networking topologies and network wiring systems
• Knowledge of data center power distribution
• Extensive experience in a remote support- based role
• Working knowledge of data center management techniques
• Expert In windows server operating systems • Expert in VMWare
• Working knowledge of backup/restore solutions
• Hands- on experience with Virtualization, DR/BCP Best Practices
• Experienced in management, development, and improvement of monitoring systems
• Knowledge of Microsoft SQL
• Technical certification such as MCE or MCSE preferred
Skills
• A team player, able to work with peers on tasks and projects
• Ability to work independently with minimal supervision
• Multitasking skills
• Detail and process oriented.
• A history of self- motivation, organization, planning and detail- oriented work
• The skill set and desire to stay up with technology changes
• Flexible approach to working hours and travel
• Communication skills.
• Able to read, analyze, and interpret technical and business documentation
• Experience with automation using PowerShell or other automation toolsets desirable
• Teamwork skills
• Ability to effectively present information and respond to questions from various levels of management and users
• Ability to communicate in English effectively both verbally and in writing
• Customer service skills
• Troubleshooting and problem resolution skills.
• Decision making skills
Abilities
• Ability to demonstrate personal initiative
• Ability to work independently
Leadership
• Ensure that effective communication methods are adopted throughout the team
• Ensure that Company systems are utilised and maintained as required
• Provide guidance to colleagues and through them the business line to maintain engagement in Company’s vision and strategy, build a capable workforce and provide a work environment in which people can perform.
• Provide leadership through promoting and creating buy in for a 10x culture and 5x5 strategy
• Lead by example, comply with all legal, professional and company requirements.
• Ensure that Company HR policies and procedures are followed always
Team focus
• Participate in formal and informal team communication activities
• Participate in the development and achievement of team goals and workload requirements
• Contribute to the development of new and innovative processes and practices
Other
• Comply with all Company policies and procedures, including HR, IT, quality, and operations
• Other appropriate duties as requested by your Employer
• Actively participate in the management and compliance of Company Country and Global safety policies, procedures, and requirements,
• You must have the right to live and work in this location to apply for this job.

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2024-10-04 03:20:02