Team Management and Supervision:
Foster a collaborative and supportive work environment that promotes teamwork, knowledge sharing, and continuous improvement.
Manage and provide leadership to the visitor visa counselors, including setting performance goals, conducting regular reviews, and providing coaching and development opportunities.
Monitor team performance metrics, such as visa application success rates, customer satisfaction, and turnaround times, and implement corrective actions as needed.
Establish clear processes, procedures, and service standards for the visa counseling team to ensure consistency and quality in service delivery.
Visitor Visa Counseling:
Manage the visitor visa counseling services, which include assisting prospective international students and their families with visitor visa applications for campus visits, interviews, and other pre- enrollment activities.
Ensure the visitor visa counseling team is well- versed in the specific requirements and best practices for visitor visa applications.
Collaborate with the marketing and admissions teams to identify and support prospective international students with their visitor visa needs.
Business Development and Lead Generation:
Collaborate with the counselling and marketing teams to create and execute campaigns, webinars, and other marketing initiatives to attract potential clients for the visitor visa counseling services.
Develop and implement strategies to generate nationwide new visitor visa counseling leads.
Track and analyze the performance of business development efforts, and make data- driven decisions to optimize the lead generation process.
Engage in targeted outreach and networking activities to promote the company&039;s visitor visa counseling services and establish the Visitor Visa Team Leader as a trusted industry expert.
Engagement and Reporting:
Stay informed of regulatory changes and best practices.
Prepare and present regular reports on the performance, impact, and value of the visitor visa counseling services.
Contribute to the overall strategic planning and decision- making processes related to the company&039;s international student recruitment and enrollment initiatives.
