Waiter - Waitress/ Nhân Viên Phục Vụ

To communicate to his/her superior any difficulties, guest comments and other relevant information
To establish and maintains effective employee working relationships
To attend and participates in daily briefings and other meetings as scheduled
To deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
Prepares for service
To attend and participates in training sessions as scheduled
To ensure to deliver effective Food service by following:

- Payment methods are handled accurately
- Guests are conversed with in relation to the food and beverage products
- Daily specials are explained and upsold
- Working areas are cleaned and re- set quickly
- Food orders are processed accurately
- Trays and tray jacks are effectively used
- Used ashtrays are regularly cleaned
- Guests are greeted and seated
- Food orders are taken quickly
- Bar is clean
• To ensure to deliver beverage service by following:
- Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations
- Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine
- Promoting and selling cocktails to guests
- Making and presenting cocktails
- Coffee and tea is served hot and in accordance with standard
• To be responsible in keeping our property safe and secure, to participate in any hotel activity related to safety management
• To take appropriate action to resolve guest complaints
• May assist with other duties as assigned by management
• Be a friendly face and helping hand to our guests
• To ensure all stocks are in a correctly stored in accordance to hotel procedures
• Look smart – wear your uniform with pride
• Other ad- hoc duties – unexpected moments when we have to pull together to get a task done

Education: High School
Service years in the field :
Food service experience with general knowledge of restaurant operations preferred.
Knowledge and skills:
Having knowledge about food safety and hygiene
Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency
Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
Language: Able to read and write English

Competitive salary

• Relocation assistance
• Bao Viet Health insurance for personal
• 24/7 Accident Insurance
• Service charge
• Social Insurance as law
• Housing, uniform, meal, and transportation are provided by the resort

Cập nhật gần nhất lúc: 2024-06-05 07:20:03