Warehouse Customer Service (DONG NAI)

A warehouse customer service representative plays a crucial role in ensuring smooth warehouse operations and providing excellent customer service to clients. They act as a liaison between the warehouse and customers, handling inquiries, processing orders, and resolving any issues that may arise.
Operations

Supervise and coordinate inbound/outbound activities in warehouse.
Respond to customer’s emails and handle complaints in system (RECAP) in a timely manner
Conduct operations in line with agreed SOPs, work instructions.
Perform billing and costing tasks via sending debit notes, required documents, etc
Collaborate closely with customer/ relevant parties to ensure efficient and effective customer service.
Ensure individual and warehouse KPIs are being achieved.
Assist warehouse supervisor and warehouse manager in others tasks.
Communicate order updates, shipment details, and any potential delays or issues to customers.
Ensure jobs are effectively assigned and properly completed based on arranged schedule.
Input data accurately and prepare related documents for the shipment/order and complete all necessary records and reports in time.
Optimize operations cost and improve customer service satisfaction by identifying area of improvement and implementinng enhancements, best practices.

Subcontractor Management

Maintain relationship with subcontractors.
Ensure that the KPIs are being achieved.

Quality, Health, Safety & Environment

Assist in maintaining the security in the warehouse.
Perform assigned tasks to support DSV meets its objectives, Comply with the QHSE policy and company regulations.

Knowledge of warehouse operations, logistics, inventory management.
WMS/ SAP knowledge is a plus.
Problem- solving and conflict resolution abilities.
MS Office skills.
English reading and listening.
Functional know- how in logistics including overall understanding of business processes and independencies
Customer- focused mindset.

Chế độ bảo hiểm, Du Lịch, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-03-26 17:10:18