Generate regular operational reports and present to management.Handle guest complaints and resolve issues promptly and professionally.Lead, train, and evaluate front office staff to maintain high...
Monitor guest feedback across online platforms and ensure timely, professional responses to enhance the hotel’s reputation.Lead and oversee all Front Office functions, including Front Desk,...
Hỗ trợ các báo cáo vận hành theo yêu cầu của cấp trênGiải quyết các vấn đề, khiếu nại của khách hàng một cách chuyên nghiệpĐảm bảo tuân thủ tiêu chuẩn dịch vụ và quy trình vận hành của khách sạn/công...
Guest ExperienceCheck- in and check- out procedures: Greet guests, verify identification and credit card information, issue room keys, and provide information about the hotel and its amenities.Guest...
Giám sát hoạt động lễ tân hằng ngày:• Lập các báo cáo theo yêu cầu của cấp trên.• Kiểm soát công nợ.• Đảm bảo trải nghiệm của khách tại khách sạn luôn tích cực, chuyên nghiệp và đạt chuẩn dịch vụ.•...
- Giám sát và kiểm tra thường xuyên các lỗ hổng trong quy trình, phát hiện và chỉnh sửa kịp thời các vấn đề phát sinh trong ca làm việc.- Hỗ trợ Trưởng Bộ phận quản lý và giám sát tác phong, cách...
Duties and Professional Responsibilities :• Courteously and accurately answer inquiries from potential guests and accept hotel reservations.• Allocate rooms to expected arrivals after checking...
JOB SUMMARYEntry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff,...
Guest ExperienceGuest assistance and problem resolution: Resolve customer inquiries and complaints in a timely and efficient manner, using a professional and courteous manner.Check- in and check- out...
Audits and balances cash drawer in beginning and end of shift.Answers the phone in a cheerful, professional manner, assists the caller or directs the calls to the appropriate staff members.Creates,...
Supervise daily front office operations to ensure smooth and efficient service during each shift.Giám sát hoạt động hàng ngày của bộ phận lễ tân nhằm đảm bảo dịch vụ diễn ra trôi chảy và hiệu quả...
MISSION:Lead Front Office operations (Front Desk, The Level, Concierge) to deliver exceptional guest experiences, optimize revenue performance, and uphold service excellence in alignment with Meliá...
Ensures that all guest services, e.g. Concierge, Telephone Operator etc. are efficiently and courteously provide to the hotel guests and co- operates fully with the respective supervisor.Monitors the...
Guest Services/ Dịch vụ khách hàng:• Ensure all guests are welcomed promptly and professionally upon arrival.Đảm bảo tất cả khách đều được chào đón nhanh chóng và chuyên nghiệp khi đến.• Oversee...
Front Office Responsibilities.Manage daily FO operations, ensuring service quality and smooth guest experience.Control FO inventory, costs and operational reportsCoordinate with other departments to...
Assist to ensure club floors area is under smooth operation, including buffet set up, meeting room, business center, and special guest requestsTake and serve guest orders promptly and according to...
Execute training programs and tools at Front Desk that addresses room availability, revenue, rate and selling strategies that can maximize occupancy.Make certain that areas of accountability are...
La Veranda Resort Phu Quoc – M GalleryJOIN OUR HEARTIST TEAM: FRONT OFFICE INTERN“Where every detail tells a story – including yours”La Veranda Resort Phu Quoc – M Gallery, a proud member of the...
Ensure compliance with policies and procedures.Handle guest inquiries, check- ins/outs, and resolve complaints.Ensure smooth shift handovers and maintain accurate records.Supervise front desk team...
Purpose of Job / Job Summary for Duty ManagerThe Front Office Supervisor will primarily provide a support role while assisting with frontline operations. The Front Office Supervisor will be...
• Manage day- to- day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member...
Assists and follows up guests’ requests and inquiries.Controls and distributes guest room keys.Assists in maximizing room sales and revenue.Assists guests while they are registering.Escorts guests to...
Lead and manage daily operation of Front Office DepartmentSynergize activities and communication within the DepartmentDrive Revenue & maximize ProfitsPersonalize Guest ExperiencesEstablish and...
- Work related to EXPENSES, GOODS, CCDC, ASSETS: check the status of use and operation of devices, machinery, equipment and tools for proper service, safety, hygiene and cleanliness ,control costs...
