• Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review
• Familiarize yourself with the IHG HR and Training Standards, localizing where necessary
• Ensure effective training programs are in place for the following:
Customer Service Training
Fire, Life and Safety Training
Technical job specific training (through certification of departmental standards and procedures)
Employee retraining
New Employee Orientation
Selling Skills
Supervisory Skills Training
Train the Trainer
Management Development
• Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective
• Monitor the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved
• Attend departmental training session and critique performance
• Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development
• Maintains all hotel training records
• Assist Department Trainers in preparing and conducting departmental training and assess accordingly
• Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: ESPS, GSTS, achievement of budget, etc
• Prepare and monitor training programs for:
Management Trainees
Hotel School Trainees, etc
Work Experience
• Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training
• Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs
• Produce monthly training reports for your Manager and the General Manager including:
Internal Training Programs conducted:
Who attended
Duration of training
Number of people attended
Anticipated return on investment and/or training goal
Cost of delivery (including labor costs)
Who trained
External training programs attended:
Number of people attended
Duration of training
Who attended
Cost of delivery (including labor costs)
Who trained
Anticipated return on investment and/or training goal
• Establish a regular Training and Development communication platform to keep hotels updated on the latest events, achievements, and strategies
• Contributes towards regional activities as directed by Regional Director of Human Resources / General Manager
• Liaise with other IHG Training Managers to share experiences and resources
• Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines
• Delivers briefings of all internal programmes to executive management and department heads
• Regularly communicates with staff and maintains good relations
• Liaise with educational institutions conducting hospitality and training courses
• Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
• Provide leadership and direction to the hotel based talent development/training leaders. Developing individual capability that will establish a strong benchmark for hotel training performance.
• Maintain current information and records of suppliers of training resources and materials
• Working with the Director of Human Resources and key stakeholders, to develop and implement an annual training strategy and action plan based on understanding the business needs, brand requirements, outcomes of the Performance Development Review process, and future strategy of the organization.
• With Director of Human Resources support and manage the delivery of Leadership development training.
• Works with Superior in the preparation and management of the Department’s budget
• Work with the key regional influencers in leading efforts to embed our ways of working/values (Our Winning Ways).
• Familiarizes and enforces the IHG HR framework, including systems of:
Performance Appraisal
Training and Development
Interviewing and Recruitment
Induction and orientation
Employee Administration
Succession
• Other tasks as assigned by HR Manager.
• Assists the Human Resource Director, where appropriate, in the development and preparation of the Hotel’s Strategic Plan, Marketing Plan and Goals Programme
• Takes lead in all staff activities organized by HR Department
• Develops and implements recruiting and screening systems and procedures in order to attract qualified candidates for position vacancies
• Participates in the ICHG Management Development and Succession Planning process by recommending candidates as appropriate
• Regularly analyses hotel manpower requirements and recommends selection and development activities to meet those requirements
• Ensures clear lines of communication exist to disseminate information affecting employer- employee relations, employee activities and hotel policies and programmes
• Ensures all new employees attend the hotel’s Orientation Programme in accordance with ICHG guidelines.
• Monitors the administration of the Performance Appraisal Programme and acts in an advisory capacity to hotel department heads on the process
