I/ JOB PURPOSE:
The Associate Account Director / Senior Account Manager plays a vital role in ensuring operational excellence and client satisfaction. This position is responsible for managing key client relationships, overseeing complex project execution, and directly coaching the Account team to deliver high- quality work on time and within budget.
II/ KEY RESPONSIBILITIES:
Client Partnership (30% workload)
Identify opportunities to upsell and cross- sell services to existing clients to increase "Share of Wallet".
Manage client expectations daily, handling feedback, and resolving conflicts/issues before they escalate to the Director level;
Deeply understand client’s business issues to provide proactive consultation and effective communication solutions;
Act as the primary strategic consultant for key clients, building "indispensable" relationships based on trust and value;
Account & Project Execution (25% workload)
Develop detailed project roadmaps, timelines, and workflows; ensure all stakeholders adhere to the plan.
Manage project finance strictly: budget allocation, quotation accuracy, cost control, and negotiation with suppliers to optimize project P&L.
Quality Control all deliverables (visuals, content, plans) to ensure they meet the Agency’s standards before sending to clients.
Lead the planning and execution of integrated campaigns, ensuring seamless coordination between internal teams (Planning, Creative, Media, Production) and external vendors.
Team Leadership & People Development (20% workload)
Allocate workload and specific sales targets to team members as assigned by the Director.
Monitor team performance and spirit; foster a supportive and collaborative working environment.
Conduct on- the- job training to improve the team’s skills in client service, project management, and proposal writing.
Directly supervise and mentor Account Managers/Executives on daily tasks.
Business development (10% workload)
Contribute to building the Department’s resources (Credentials, Case Studies, Vendor Database).
Support the Director in hunting new projects by leading the proposal development process and pitching to potential clients.
Cascade company strategy and culture to the team members.
Strategy & Campaign Effectiveness (10% workload)
Collaborate with the Planning team to ensure the execution phase stays true to the strategic direction.
Oversee the reporting phase, ensuring data and insights are presented clearly to demonstrate ROI to clients.
Innovation & Industry Awareness (5% workload)
Stay updated with market trends and propose new tactics/formats to refresh client campaigns.
III/ JOB REQUIREMENTS:
Education & experience:
Bachelor’s degree in Communications, Marketing, Business or related fields.
5- 7 years in marketing/communications agency. Min. 1 year in a managerial role (Senior Account Manager/Associate Director).
Knowledge & Skills:
Strong Client Service & Problem- solving skills.
Excellent communication, presentation & negotiation.
Excellent Project Management & Multi- tasking (Ability to handle high pressure).
Financial management (Budgeting & Cost control).
Leadership & Personal Competencies:
Professionalism, ownership mindset, and collaboration.
Coaching and team development (medium size team)
Decision making, problem solving, adaptability, and resilience.
IV/ SALARY & BENEFITS:
Salary: Negotiable
Telephone allowance: Manager level
Company trip: Once a year.
Team building: Once a year.
Holiday bonus: Hung Kings Anniversary; Reunification and International Labor Day; Independence Day; New Year.
Annual leave: 16 days a year
Lunch allowance
Company’s device for business purposes: 01 laptop (mac or window)
Annual bonus (Performance bonus)
