Center Operation Manager

Training for Academic Admin handling students and parents&039; complaints, feedback,... via phone call or Zalo chat. Communicate effectively and professionally with both students and parents on a regular basis
Set up new centre from the scratch
Confirm timesheet for Admins, Teachers, and Secuities.
Train, coach, motivate and develop center staff providing excellent sales and service results to ensure revenue targets and profitability achieved through enrollment, classroom utilization ratio, and center expenses
Optimise process and existing management files related to centre
Responsible for the revenue and profit result of the center
Managing and planning for Marketing events on Fanpage Facebook or other channels.
Ensure 100% classes have teachers, including finding substitution in case of annual leave, urgent leave
Monitor and ensure center expenses within budget guidelines and compliance of cash management and monetary safe- keeping.
Manage email groups, update teachers’ availability & teaching skills on system, and record violations of class denial..
Provides and keeps up with a variety of reports and audits that can be used to gauge how their firm is performing.
Follow up with admin about new and existing students regarding re- enrolment and ensure payment collection meets the deadline. Monitor re- enrolment rates closely
Build up and manage day- to- day center operations, property and facilities to ensure smoothness, cleanliness and professionalism following Manabie’s standards

Professional working proficiency in English
Carefulness and integrity are a MUST
Strong attention to detail and maintaining accuracy
Ability to multitask and manage stakeholders
Bachelor degree
Proficient with Microsoft Office/G- Suite or related software
Works well under pressure and good stress management.
Has around 4 years of experience in centre management customer service, course/ program coordination, or the same position in education industry

Attractive salary
Health Insurance package from Bao Viet.
14 days Paid Leave Annually
13- months and Performance Bonus.
Probation: 2 months (100% full- time salary).

WORKING HOUR:
40 hours/week; 1 fixed day off a week

Working time will be flexible according to the assignment and arrangement of the department head and the requirements of the job

WORKING PLACE:

Head Office And business locations in the Ho Chi Minh City area

Cập nhật gần nhất lúc: 2024-01-23 16:45:28