Concierge Specialist/Chuyên Viên Dịch Vụ Khách Hàng Cao Cấp

Participate in the development of call scripts and operational procedures during the work process.
The primary purpose of this role is to handle incoming calls and provide expert consultation to clients, ensuring seamless booking of services such as luxury dining, airport services, entertainment travel, hotels, spas, golf, and more
Conduct regular care programs to survey the satisfaction levels of VIP clients and partners with UrBox&039;s services or any promotional programs that arise.
Receive inbound calls and make outbound calls, providing consultation to VIP clients regarding room and reservation bookings based on their needs and personal preferences, ensuring requests are handled within the committed time frame.
Proactively and flexibly coordinate with relevant departments to provide information to clients, address VIP client feedback, and handle complaints.

Proactively communicate with customers according to their needs.
Ability to understand customer psychology and handle situations with flexibility and sensitivity, especially with VIP clients.
Work in shifts, with flexible weekly days off.
High sense of responsibility, able to work under pressure.
Night shifts (work from home during night shifts).
No speech impediments, stuttering, or strong regional accents.
At least 2 years of experience in Customer Service within service industries such as Fine Dining, Airport Services, Entertainment Travel, Hotels, Spas, Golf, Health, and Education.
A spirit of progress, a desire to work and stay long- term with the company.
Proficient in English communication.

Annual Health Check- up
Bao Viet Insurance Card
Generous Gift Allowance
Weekly Happy Hour
Full Salary Social Insurance Contributions
Attractive Compensation

Cập nhật gần nhất lúc: 2024-08-19 17:40:02