Contact Center Specialist - Tổng Đài Viên, Nhân Viên Chăm Sóc Khách Hàng

Duties and Responsibilities:
- Establish and maintain good relationship with customer by:
- Understanding the products, business processes company standards to serve customers in the best way.
- Soft selling.
- Join in outbound call projects to learn about customer experience thereby increasing customer satisfaction.
- Handle and/or co- ordinate with related departments to handle customer complaints effectively and tactfully.
- Receive and resolve customer inquiries, requests and feedback about the Company&039;s services or products via Call/Email/Chat.

Job Requirements:
- College/University Degree in any field.
- Flexible with work schedules/shifts and work arrangements.(Working time: 06:- 15:00 & 14:00- 23:00, 6 days/week).
- Excellent & clear communication skill.
- Basic English communication skill.
- Working experience in the medical industry is an advantage.
- At least 01- year experience related in: Customer Service, Call Center.

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Cập nhật gần nhất lúc: 2024-04-03 11:37:59