Customer Service

Responsibilities:

Identifying and assessing customer needs to achieve satisfaction.
Assist other departments within the company as needed.
Resolve customer issues and complaints promptly, professionally, and politely.
Receive and respond to customer&039;s feedback.
Answer incoming calls and address customer inquiries in both English and Vietnamese.

Requirements:

Own a laptop/PC to support Work From Home (WFH) in case of emergencies.
Excellent communication skills (listening, speaking). Good English communication skills are a strong advantage. (English level IELTS 5.5- 6.0 or equivalent)
Skills in using computers and office software (Excel, Word).
Experienced in customer care or call center is an advantage.
Due to the nature of night shifts, the ability to manage schedules and workload is necessary to maintain health and well- being for nighttime work.
Empathy, patience, problem- solving skills, and the ability to work well in a team environment
Have responsibility, adaptability, and the ability to handle work pressure.

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Phụ cấp thâm niên, Nghỉ phép năm, CLB thể thao

Cập nhật gần nhất lúc: 2024-06-06 13:55:03