Customer Service Chat Support (relocation to Kuala Lumpur, Malaysia)

❇️ Date Of Joining :Immediately
❇️ Working Hour: 24*7 Rotational
❇️ Salary: Basic: RM4000 + Complexity Allowance: RM500 + Housing Allowance: RM200
❇️ Requirement: Degree holder with at least 1 year CS experience OR Diploma with at least 5 years of experience
❇️ Location: KL Sentral, Malaysia
Job Summary:
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
• Perform all procedures accurately, including following client&039;s documented call flows, work processes, data entry requirements, and complaint management processes
• Able to communicate effectively with customers in a friendly and polite manner following the processes
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
• Provide a high level of professionalism and competent customer service
• Able to read, write, and speak fluently and spontaneously in both English.
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required
• Ensure all SLAs are met accordingly
• Understand customer enquiries and respond via applicable channels: email, and chat (10% PHONE CALLS)

Cập nhật gần nhất lúc: 2024-04-02 09:03:17